Business Today 14th January 2018 - Page 126

The Best Management Lesson I Learnt ‘It’s All About Culture’ When a manager or a leader makes culture his lodestar, he gives his people a proud identity and values to live by. BY KESHAV MURUGESH Group CEO, WNS Global Services 126 I BUSINESS TODAY I January 14 I 2018 As an individual, I am totally committed to lifelong learning. This, I believe, not only provides an open mind for gaining tremendous knowl- edge and expertise, but more impor- tantly, inculcates the right values that make learning a life skill. And so, to someone who is convinced that management lessons can be learnt during all stages of one’s personal and professional life, the theme of this article is an interesting point of reflection. I find a flood of insights pinging my mind as I look back on my 28 years in corporate life. The best management lessons I have imbibed through the years are compatible with the type of leader I am intrinsically — collegial, demo- cratic and transparent. And that is perhaps why one core characteristic envelops the many lessons I have benefitted from. At the end of the day, it is all about culture. For when a manager or a leader makes culture his lodestar, he gives his people a proud identity and values to live by. Culture also adds to the brand iden- tity and creates a happy chemistry of engagement across an organisation. Here are the top lessons I have learnt that have been centered around cul- ture. Carry Your People With You: This is the first lesson that has been deeply ingrained in me and continues to res- onate is that one must align people to a common purpose — be it a vision or strategy and its execution. By finding strong threads of a common cause, you can inspire your teams to collabo-