The Best Management Lesson I Learnt exclusion, misuses and so on. These concerns and criticism needed to be addressed. A lso, when you take major policy decisions, you cannot wait forever to get a very accurate figure to arrive at an ideal solution. First of all, it is very difficult to get that because whatever you decide, there will always be questions. So, you need to arrive at an optimum solution and take it forward and make adjustments as you go along. That is what gov- ernance is all about. Otherwise, there will be no end to the analyses, and it will lead to a kind of paralysis – policy paralysis. Ultimately, governance will suffer. Therefore, the decision we took was to go ahead and keep improving. We also required legal backing that finally came in the form of the Aadhaar (Targeted Delivery of Fi- nancial and Other Subsidies, Benefits and Services) Act, 2016, which defines the use of this identity and also protects it against any such misuse that has been feared by some critics. I was actively involved in the drafting of the law. We consulted and held discussions with various ministries, departments, experts, and people inside and outside the government. When you are handling the world’s largest project, which covers almost one-sixth of the world’s population, you need to reach out to people and convince them that their biometrics are in safe hands, all their data is secure and will not be misused. You have to convince people that Aadhaar has helped reduce subsidy misuse. It is their money which is saved and put to better use in their larger interest. But how to do it when you are working on a technology that is continuously evolv- ing? It has been a major challenge, and we have been in the continuous process of reaching out to people with openness. It has made me learn yet another les- son that creating something good is not enough. Its potentials and prospective usage need to be dissemi- nated among people to make them utilise it for their full benefit and as per their requirements. T oday, we have the Aadhaar Act that has given Aadhaar a purpose. The Act is based on the premise that privacy is a fundamental right. You have legislative protection to safeguard your bio- metrics against misuse, preserve your privacy and pro- tect your data. Any violation or misuse of biometrics is a serious criminal offence. The privacy protection pro- visions given by the Act are among the best compared to those in any other contemporary law. Overall, the lesson that I have learnt is to take criticism very posi- tively. I see criticism as people’s concern. If people are concerned, it is our responsibility to allay their fears. It is the only way we can improve our systems.