Business Today 14th January 2018 - Page 108

The Best Management Lesson I Learnt BY AJAY BHUSHAN PANDEY CEO, Unique Identification Authority of India ‘Critics Make You a Better Performer’ We must learn to take criticism positively as it signifi es people’s concern and it is our responsibility to allay their fears. have always believed that you should make yourself better in whatever work you do. When I got associated with the Aadhaar project in 2010 with nearly 26 years of administrative services experience behind me, the Unique Identifica- tion Authority of India (UIDAI) had not issued the first Aadhaar. Today, we have issued more than 1.19 billion Aadhaar numbers. The seven years’ journey, which was not at all smooth, made me learn a lot. The biggest lesson, perhaps, is that criticism is extremely important for ad- vancement if it is taken as a constructive feedback. There is an old saying, nindak neere rakheeye, which means keep the critics near. But I have interpreted it as keep criticism near you, meaning thereby, be sensitive to criticism. And use it as a tool for constant improvement and steady updation to achieve our objectives. It also made me learn that come what may, I shall not lose my cool and shall always focus on the goal, using criticism for the betterment. 108 I BUSINESS TODAY I January 14 I 2018