Business Strategy and Innovation Framework
For example , a business model for a retail company could be adjusted to reflect current and potential data sources , new technologies such as location services and radio-frequency identification ( RFID ), integration with customer devices such as cellular phones , movement of customers within stores , and the role of social media . By exploiting IIoT to create new services and experiences , the retail store of the future will become a place to add value .
This new business model could result in improved day-to-day operations , improvements in customer service , a reshaped store experience , a more expedient checkout process , or the possibility of targeting customers with customized product offers and marketing in real time , both within the physical store and at home .
In strategic terms , while traditional business model considerations will still be pertinent as IIoT takes hold , enterprises must also think of new ways to add value as part of their business development strategy . No longer constrained by what is possible , they must now embrace transformational change and consider a business model that includes what might be possible . Connected and intelligent devices allow just about anything to be connected , offering both a potential source of business insight and a chance to develop new products and services that can lead to improved opportunities for the enterprise within the relevant market segment .
IIoT is set to affect all business segments in similar ways .
6.1.4 MANAGING HUMAN RESOURCES
IIoT creates a need for both deeper and entirely new skill sets in technology and services . Enterprises can obtain these skill sets by providing professional development and retraining opportunities for current staff , or by hiring externally . Enterprises that are not large enough to have dedicated development staff , or that want this expertise outside of the organization , can engage the services of outsourcing companies specializing in IIoT development or implementation . Hybrid situations are also possible , providing some elements in-house with others supplied externally .
If enterprises require new technology and service expertise within their organization , they will also need to consider modifying existing employee roles or adding new ones . Enterprises that wish to have internal resources in place for IIoT development and implementation will need to attach greater importance to aspects such as specific technology considerations ( networking and security , for instance ), project skills , software development , analytics , and business modeling when training and hiring personnel . There is a need for employee retraining as initiatives develop within an organization , particularly at the operational level ( such as the factory floor ), once systems , devices , and machines can make real-time decisions .
At a societal level , IIoT and consumer IoT creates a need for more advanced technical education to support these roles .
6.1.5 IIOT MATURITY ASSESSMENT
An IIoT maturity assessment is a valuable tool with a variety of uses . It comprises a framework for rigorous and comprehensive determination of the overall level of adoption . It may include a
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