Business Role Play Tasks Volume 1 - Page 125

A word of advice would be to never look down, talk down or feel vastly superior towards the reception function. You will never know the relationship that the receptionist has with your client there could be an element of influence that could be a problem for you if you apeared to be arrogant or rude. You should respect a receptionist for the position they have and the function that they perform.

Now that's out of the way, let us turn our attention to the types of sentences we use with inicial contact. For the demonstration of the following principles we will use the following information shown on the next page.