Case Study
You have two children, Miya aged 8 and Alex aged 5. You have just relocated to a new country and need to enroll your children into school. The school you have selected is called; "Park School".
Monday
1. Phone the administration department, you will speak to the administration department, interact with the school administrator.
- Introduce yourself
- Tell them why you are calling
- Arrange a suitable time to visit the school
- Ask what documentation is required
- Ask What the school hours are
- Ask about any relevant costs such as uniform and books
- Ask about the start of term date
- Ask for directions to the school
- Ask for the name of the person your speaking to
Tuesday
You have an appointment to see the administrator, his name is Mark Evans. Your appointment is for 3 pm at the school. Your task is to go to the school and meet Mr Evans.
- Press the button on the school intercom system
- State who you are, who you have an appointment with and at what time
- When you enter the school, walk up to the reception area, it may be a different person so introduce yourself again.
- You will be told to wait in the reception area