Business e-Book Collection August 2013 | Page 9

About your Relationship with your Franchisor Is your Franchisor: • • • • • • providing you with enough support? using your marketing dollars effectively? sourcing quality locations? providing clear and positive leadership? helping you to achieve your personal and financial goals? monitoring and maintaining standards? Sooner or later, Franchisees feel a little niggle of dissatisfaction with their Franchisor. It can last for a quick second or two before you shrug it off, or it can develop into full-blown animosity against the Franchisor. Did you know that the relationship with your Franchisor was bound to suffer? Sad, but true. This is because the relationship follows a wellknown dependence-independence-interdependence flow that every single franchisor/franchisee relationship works through. So, how does that flow look from a Franchisee’s point of view? It begins when you are a new Franchisee, and everything smells of roses. You’re getting your training and support from your brand new Franchisor, who you are sure is there just to help you become as successful as you possibly can. This is the ‘dependent’ stage of your relationship. However, fairly soon, cracks begin to appear. You begin to question the Franchisor’s decisions, how they are spending your fees, and whether they really are the ‘business gods’ that you originally thought. You come to believe that maybe all the success you’ve had to date has been by your own hand – that maybe being part of a franchise had no bearing at all. You desire independence, so you test the franchise’s boundaries. You push back, you refuse requests, you fail to follow the system and i ???)?????????????????????????????????????????????????????)??????????????((0