Business Continuity Planning Toolkit | Page 9

Toolkit Emergency Considerations Consider the functions your facility might need to perform in an emergency and the communications systems needed to support those functions. Consider communications between: - Emergency responders - Responders and the IC - The IC and the EOC - The IC and employees - The EOC and outside response organizations - The EOC and neighboring businesses - The EOC and employees’ families - The EOC and customers - The EOC and the media In an emergency, personnel will need to know whether their families are safe—taking care of loved ones is always a first priority. Make plans for communicating with employees’ families in an emergency. Encourage employees to: - Consider how they would communicate with their families in case they are separated from one another or injured in an emergency. - Arrange for an out-of-town contact for all family members to call in an emergency. - Designate a place to meet family members in case they cannot get home in an emergency. Notification Communication with employees in an emergency is crucial for establishing safety and ensuring business can continue. Accomplish the following to ensure communication stays clear and open during an emergency: - Establish procedures for employees to report an emergency. Inform employees of reporting procedures. Train personnel in specific notification tasks. Post emergency telephone numbers near each telephone, on employee bulletin boards and in other prominent locations. Maintain an updated list of key emergency personnel’s addresses and telephone numbers. Listen for tornado, hurricane and other severe weather warnings. Determine government agencies’ notification requirements in advance. Notification must be made immediately to local government agencies when an emergency has the potential to affect public health and safety. Prepare announcements that could be made over public address systems. Warning In the event of an emergency, it is imperative that employees are properly alerted of dangers they may face. Establish a system for warning personnel of an emergency. The system should: - Be audible or within view by all people in the facility, - Have an auxiliary power supply, and - Have a distinct and recognizable signal. 8