Toolkit
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Short-term plans to recover the business function
Long-term plans to restore the function to its pre-emergency level
Attach any raw materials and supply lists that are necessary to recovering your marketing, sales
and customer accounts functions here.
Would you like more support? Download the Business Impact Analysis Template.
Customer or Aftersales Services
Customer and aftersales services are those activities provided to customers after they purchase
your goods or services. This can include training, help-desk services, call-center services, and
customer support for guarantees and warranties.
Consider the crucial, time-sensitive tasks any departments involved in customer and aftersales
services need to complete. To help you identify these crucial tasks, ask yourself the following
questions:
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Which business functions are critical and time-sensitive? Which can wait?
Which functions are high-priority? Which functions are low-priority?
How much downtime can each business function tolerate?
Which business functions are required to fulfill my legal and financial obligations
and keep cash flowing?
Which business functions are necessary to maintain a good reputation and market
share? Which business functions are necessary to adjust to changed
circumstances?
For each function you enter, be sure to include:
- Recovery time objectives (how long your business can survive without the
function before it goes under)
- Short-term plans to recover the business function
- Long-term plans to restore the function to its pre-emergency level
Attach any raw materials and supply lists that are necessary to recovering your customer and
aftersales services functions here.
Would you like more structure? Download the Business Impact Analysis Template.
General Management and Firm Infrastructure
General management and firm infrastructure are those activities associated with corporate
governance. This can include accounting, building services, management and administrative
support.
Consider the crucial, time-sensitive tasks any departments involved in general management and
firm infrastructure need to complete. To help you identify these crucial tasks, ask yourself the
following questions:
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Which business functions are critical and time-sensitive? Which can wait?
Which functions are high-priority? Which functions are low-priority?
How much downtime can each business function tolerate?
Which business functions are required to fulfill my legal and financial obligations
and keep cash flowing?
Which business functions are necessary to maintain a good reputation and market
share? Which business functions are necessary to adjust to changed
circumstances?
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