HRI 202 Information Technology for International Hotel
and Restaurant Businesses
This course covers fundamental programming used
in the hotel and restaurant industry – specifically, the Computer
Reservation System (CRS) such as OPERA Reservation System
in a specialized computer lab.
HRI 301 Quality Service Management
This course emphasizes the principles and techniques
ing the total quality concept and techniques for managing,
controlling, and improving quality. The course also aims to
convey knowledge of the quality management process and key
quality management activities, such as setting quality standards,
understanding the concepts of customer value and evaluating
customer satisfaction, dealing with customer complaints and
gaining a better understanding of the problems associated with
improving quality through case studies.
HRI 402 Human Resource Management in International Hotel
and Restaurant Businesses
This course will provide an in-depth understanding
of the roles and functions of members of the human resources
department in the hotel and restaurant business. The emphasis
is placed on the modern day importance of human resources
management and the new “corporate view” of the function,
program design, recruitment and selection, training and development, implementation and evaluation, employee counseling,
discipline and termination, equal employment, as well as labor
relations.
HRI 405 Research for Hotel and Restaurant Industry
This course covers research methods and expected
benefits of research for the hotel and restaurant industry, the
development of research questions, research design, sampling,
developing tools required for collecting and recording data, statistics programming utilized in data analysis, and the presentation
of data used for a wide range of business development.
HRI 406 Seminar in International Hotel and Restaurant
Businesses
Prerequisite: HRI 265 and HRI 365 /or HRI 466
This is a seminar in analyzing problems concerning
the hospitality industry and trends in the international hotel and
restaurant business. The course provides lecture sessions by
specialists in related fields with topics that students can apply
to their particular case studies.