Information
Information Requests
1. In order to receive a refund, a Refund Request Form
must be obtained from a Park District facility. This form
must be returned in-person to the appropriate facility
where the participant’s program is held. Online
registration refunds must also be requested in this
manner. The Park District will not fax, mail or email
copies.
2. A $12 service fee per program will be charged if a
Refund Request Form is submitted to the Park District
10 or more business days (Monday-Friday, 8:30am-5pm)
before the starting date of the program.*
3. A $24 service fee per program will be charged if
a Refund Request Form is submitted to the Park District
less than 10 business days (Monday-Friday, 8:30am-5pm)
before the starting date of the program.*
4. Refund requests must be received by 5pm the business
day prior to the start of a program. No refunds will be
issued after this date- no exceptions!
5. In the event that a Park District class is cancelled due to
lack of enrollment, a full refund will be issued.
6. Registration and the applicable payment are not
transferable between individuals.
*Refund requests for programs six weeks or less in length are
not eligible for a refund less than 10 business days prior to the
start of the program. No refunds will be given after this time.
Online registration follows the same guidelines. We do our
best to issue refunds as soon as possible, but sometimes
delays are necessary to ensure accuracy. Refunds by check take
approximately two weeks. A credit to your charge card takes
six to eight weeks to appear on your statement, although the
credit is processed within three days of your request. The above
guidelines apply to recreation classes only.
Information regarding participants enrolled in Park District
programs is confidential. For your family’s safety, staff will not
release information to anyone who is not on your account.
Good Time Guarantee
We are committed to providing the public with high quality
recreation programs. Our residents are important to us, and we
feel they deserve quality at all times. Our promise and policy
are as follows: If requested by the beginning of the third class,
the Park District of Highland Park will give you a full refund if
you are unsatisfied with the quality of instruction, your child’s
inability to adapt emotionally in the class, or the skill level is not
appropriate for the participant.
Guidelines
1. Participant must attend the first two classes of
the program.
2. The Good Time Guarantee Refund Form must be filled
out appropriately and received prior to the third class
meeting. Forms are available at the front desk of all Park
District facilities. The Park District will not fax, mail or
email copies. Upon receiving your completed form
before the third class, we will process a full refund of
your paid fees. This applies to programs seven weeks or
more in length, unless otherwise noted.
Food Allergy Awareness
If your child is allergic to certain foods, call the program
supervisor or manager upon confirmation of registration.
Pesticide Application Notification
The Park District of Highland Park uses the Integrated Pest
Management system. By using IPM, we meet our objectives
of maximizing cultural, biological and environmental controls
while minimizing chemical use. Occasionally, chemical means
are necessary. When these are used on Park District grounds,
notification is made through posting of signs in the area, as
well as contacting residents, by phone or email, listed on our
“turf care notification registry.” If you would like to be added
to the notification registry, please call the Director of Parks at
847.579.3130.
Lightning Detection System
In an effort to protect patrons from the threat of a lightning
strike, the Park District of Highland Park has completed
installation of ten Strike Guard lightning detection systems
at key locations around the district. Strike Guard is a state-ofthe-art solar-powered system with a unique and advanced
detection technology that tracks actual lightning strikes and
will sound when lightning is within a 10-mile radius.
When lightning is detected, the system will sound a
15-second blast that can be heard from 2,400 feet away
followed by a continuous strobe light. When this blast is
heard or the strobe light is seen, park users and program
participants should clear the area and seek immediate
shelter. Once the system has detected that dangerous
weather has cleared, 3 short blasts will sound signaling to
patrons that it is safe to resume outdoor activities.
Strike Guard sensors are installed at the following locations:
Sunset Valley Golf Course (two sensors installed), Hidden Creek
AquaPark, Deer Creek/Larry Fink Memorial Park (two sensors
installed), West Ridge Park, Park Avenue Boating Facility,
Centennial Ice Arena (two sensors installed), Sunset Woods
Park, Recreation Center of Highland Park, Olson Park and Heller
Nature Center. The system will operate each year between 7am
and 10pm from Apr-Oct.
Fall 2016 • Park District of Highland Park
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GENER A L INFOR M ATION
Refund Requests