General Information
Behavior Management Policy
NEW FOR 2019! Complete your refund online. Contact To help make our programs and facilities enjoyable for all, participants
and members are expected to exhibit appropriate behavior at all times.
It is required that all patrons adhere to our Behavior Management
Policy. This includes but is not limited to showing respect to all
patrons and staff, abstaining from the use of abusive or foul language,
refraining from causing bodily harm to themselves or others,
respecting equipment, supplies, and facilities. Failure to follow these
guidelines may result in permanent suspension of participation. To
view the policy in its entirety please visit pdhp.org.
[email protected] for more details.
Guidelines:
1. Refund requests may be completed online or in-person at a Park
District facility.
Online- Log in to your online account and select the My Account
menu. Click Activity Cancellations and select the program(s)
you wish to cancel. Service fees will be assessed according to the
schedule listed below. Follow the prompts to checkout. Your refund
is not complete until you receive a receipt/confirmation.
In-Person- Fill out a Refund Request Form at the Park District facility
where the participant’s program is held. The request form will be
forwarded to the appropriate program supervisor for approval.
Service fees will be assessed according to the schedule listed
below. Confirmation of the refund will be sent via email.
2. Refund must be requested at least one day prior to the program
start date*. Refunds requested on or after the program start
date will not be honored.
* Refunds for one-day or special events will not be honored if
requested less than 10 days prior to the event start date.
3. If a Park District class is cancelled due to lack of enrollment, a full
refund will be issued.
4. Registration and the applicable payment are non-transferrable
between individuals.
5. We do our best to issue refunds as soon as possible, but sometimes
delays are necessary to ensure accuracy. Refunds by check can take
2-4 weeks to issue. A refund to your charge card may be processed
within 3 business days; however the credit may not appear on your
statement until the next billing cycle.
Refund Schedule & Service Fees:
One-Day & Special Events
• A $5 service fee per program will be assessed if the refund is
requested 10 or more days prior to the event start date. Refunds
requested less than 10 days prior to the event start date will not be
honored.
Recreation Programs
• A $12 service fee per program will be assessed if the refund is
requested 10 or more days prior to the program start date.
• A $24 service fee per program will be assessed if the refund is
requested less than 10 days prior to the program start date.
• No refunds permitted if requested less than one day prior to the
start date of the program.
Good Time Guarantee
We are committed to providing the public with high quality recreation
programs. Our residents are important to us, and we feel they deserve
quality at all times. Our promise and policy are as follows: If requested
by the beginning of the third class, the Park District of Highland Park
will give you a full refund if you are unsatisfied with the quality of
instruction, your child’s inability to adapt emotionally in the class, or
the skill level is not appropriate for the participant.
Guidelines
1. Participant must attend the first two classes of
the program.
2. The Good Time Guarantee Refund Form must be filled
out appropriately and received prior to the third class
meeting. Forms are available at the front desk of all Park
District facilities. The Park District will not fax, mail or
email copies. Upon receiving your completed form
before the third class, we will process a full refund of
your paid fees. This applies to programs seven weeks or
more in length, unless otherwise noted.
Lightning Detection System
In an effort to protect patrons from the threat of a lightning strike,
the Park District of Highland Park has completed installation of ten
Strike Guard lightning detection systems at key locations around
the district. Strike Guard is a state-of-the-art solar-powered system
with a unique and advanced detection technology that tracks actual
lightning strikes and will sound when lightning is within a 10-mile
radius.
When lightning is detected, the system will sound a 15-second blast
that can be heard from 2,400 feet away followed by a continuous
strobe light. When this blast is heard or the strobe light is seen,
park users and program participants should clear the area and seek
immediate shelter. Once the system has detected that dangerous
weather has cleared, 3 short blasts will sound signaling to patrons
that it is safe to resume outdoor activities.
Strike Guard sensors are installed at the following locations: Sunset
Valley Golf Club (two sensors installed), Hidden Creek AquaPark, Deer
Creek/Larry Fink Memorial Park (two sensors installed), West Ridge
Park, Park Avenue Boating Facility, Centennial Ice Arena (two sensors
installed), Sunset Woods Park, Recreation Center of Highland Park,
Olson Park and Heller Nature Center. The system will operate each
year between 7am and 10pm from Apr-Oct.
Winter 2018-19 • Park District of Highland Park
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Program Refund Requests