Information
Refund Requests
1 . In order to receive a refund , a Refund Request Form must be obtained from a Park District facility . This form must be returned in-person to the appropriate facility where the participant ’ s program is held . Online registration refunds must also be requested in this manner . The Park District will not fax , mail or email copies .
2 . A $ 12 service fee per program will be charged if a Refund Request Form is submitted to the Park District 10 or more business days ( Monday-Friday , 8:30am-5pm ) before the starting date of the program .*
3 . A $ 24 service fee per program will be charged if a Refund Request Form is submitted to the Park District less than 10 business days ( Monday-Friday , 8:30am-5pm ) before the starting date of the program .*
4 . Refund requests must be received by 5pm the business day prior to the start of a program . No refunds will be issued after this date- no exceptions !
5 . In the event that a Park District class is cancelled due to lack of enrollment , a full refund will be issued . 6 . Registration and the applicable payment are not transferable between individuals . * Refund requests for programs six weeks or less in length are not eligible for a refund less than 10 business days prior to the start of the program . No refunds will be given after this time . Online registration follows the same guidelines . We do our best to issue refunds as soon as possible , but sometimes delays are necessary to ensure accuracy . Refunds by check take approximately two weeks . A credit to your charge card takes six to eight weeks to appear on your statement , although the credit is processed within three days of your request . The above guidelines apply to recreation classes only .
Good Time Guarantee
We are committed to providing the public with high quality recreation programs . Our residents are important to us , and we feel they deserve quality at all times . Our promise and policy are as follows : If requested by the beginning of the third class , the Park District of Highland Park will give you a full refund if you are unsatisfied with the quality of instruction , your child ’ s inability to adapt emotionally in the class , or the skill level is not appropriate for the participant .
Guidelines 1 . Participant must attend the first two classes of the program .
2 . The Good Time Guarantee Refund Form must be filled out appropriately and received prior to the third class meeting . Forms are available at the front desk of all Park District facilities . The Park District will not fax , mail or email copies . Upon receiving your completed form before the third class , we will process a full refund of your paid fees . This applies to programs seven weeks or more in length , unless otherwise noted .
Information Requests
Information regarding participants enrolled in Park District programs is confidential . For your family ’ s safety , staff will not release information to anyone who is not on your account .
Food Allergy Awareness
If your child is allergic to certain foods , call the program supervisor or manager upon confirmation of registration .
Pesticide Application Notification
The Park District of Highland Park uses the Integrated Pest Management system . By using IPM , we meet our objectives of maximizing cultural , biological and environmental controls while minimizing chemical use . Occasionally , chemical means are necessary . When these are used on Park District grounds , notification is made through posting of signs in the area , as well as contacting residents , by phone or email , listed on our “ turf care notification registry .” If you would like to be added to the notification registry , please call the Director of Parks at 847.579 . 3130 .
Lightning Detection System
In an effort to protect patrons from the threat of a lightning strike , the Park District of Highland Park has completed installation of ten Strike Guard lightning detection systems at key locations around the district . Strike Guard is a state-ofthe-art solar-powered system with a unique and advanced detection technology that tracks actual lightning strikes and will sound when lightning is within a 10-mile radius . When lightning is detected , the system will sound a 15-second blast that can be heard from 2,400 feet away followed by a continuous strobe light . When this blast is heard or the strobe light is seen , park users and program participants should clear the area and seek immediate shelter . Once the system has detected that dangerous weather has cleared , 3 short blasts will sound signaling to patrons that it is safe to resume outdoor activities . Strike Guard sensors are installed at the following locations : Sunset Valley Golf Course ( two sensors installed ), Hidden Creek AquaPark , Deer Creek / Larry Fink Memorial Park ( two sensors installed ), West Ridge Park , Park Avenue Boating Facility , Centennial Ice Arena ( two sensors installed ), Sunset Woods Park , Recreation Center of Highland Park , Olson Park and Heller Nature Center . The system will operate each year between 7am and 10pm from Apr-Oct .
GENERAL INFORMATION
Winter 2016-17 • Park District of Highland Park 93