Information
2-Part Payment Plan (full year programs only)
1. In order to receive a refund, a Refund Request Form
must be obtained from a Park District facility. This form
must be returned in-person to the appropriate facility
where the participant’s program is held. Online
registration refunds must also be requested in this
manner. The Park District will not fax, mail or email
copies.
2. A $12 service fee per program will be charged if a
Refund Request Form is submitted to the Park District
10 or more business days (Monday-Friday, 8:30am-5pm)
before the starting date of the program.*
3. A $24 service fee per program will be charged if
a Refund Request Form is submitted to the Park District
less than 10 business days (Monday-Friday, 8:30am-5pm)
before the starting date of the program.*
4. Refund requests must be received by 5pm the business
day prior to the start of a program. No refunds will be
issued after this date- no exceptions!
5. In the event that a Park District class is cancelled due to
lack of enrollment, a full refund will be issued.
6. Registration and the applicable payment are not
transferable between individuals.
*Refund requests for programs six weeks or less in length are not
eligible for a refund less than 10 business days prior to the start of the
program. No refunds will be given after this time.
Online registration follows the same guidelines. We do our best to
issue refunds as soon as possible, but sometimes delays are necessary
to ensure accuracy. Refunds by check take approximately two weeks.
A credit to your charge card takes six to eight weeks to appear on your
statement, although the credit is processed within three days of your
request. The above guidelines apply to recreation classes only. Families that choose not to make full payment at the time of
registration may sign up to pay their full-year program fees in two
equal installments.
NEW FOR 2018! Scheduled payments will now charge
automatically from the credit/debit card provided at the time of
registration.
Good Time Guarantee
We are committed to providing the public with high quality recreation
programs. Our residents are important to us, and we feel they deserve
quality at all times. Our promise and policy are as follows: If requested
by the beginning of the third class, the Park District of Highland Park
will give you a full refund if you are unsatisfi ed with the quality of
instruction, your child’s inability to adapt emotionally in the class, or
the skill level is not appropriate for the participant.
Guidelines
1. Participant must attend the fi rst two classes of
the program.
2. The Good Time Guarantee Refund Form must be fi lled
out appropriately and received prior to the third class
meeting. Forms are available at the front desk of all Park
District facilities. The Park District will not fax, mail or
email copies. Upon receiving your completed form
before the third class, we will process a full refund of
your paid fees. This applies to programs seven weeks or
more in length, unless otherwise noted.
Guidelines:
1. Scheduled payments can only occur with the appropriate
completed partial payment form at the time of registration or
online with the ‘2-part payment plan’ billing option.
2. No 2-part payment schedules can be honored for any registrations
received September 11.
3. First payment is due at the time of registration and must equal half
of the total program fees. This half payment is cashed/charged
immediately to the applicant.
4. Final payment is scheduled at the time of registration with a valid
credit or debit card. This payment will automatically process on
October 24.
5. Registrations paid in-full at the time of registration cannot be
changed to a payment plan.
Due to the large number of families using scheduled payments and
the fi nancial tracing involved, exceptions cannot be made to these
rules and regulations.
Online Scheduled Payment Instructions
1. Go to registration.pdhp.org and log in to your household
account.
2. Select an eligible full-year program from the Activity Search page
and click Add to Cart.
3. Select a participant and click Continue.
4. After answering any registration prompts, in the Billing Options
fi eld, select Full Year Registration: 2-Part Payment Plan.
5. Agree to the waiver at the bottom of the page and click Continue
to Cart.
6. You will be prompted to enter your credit card information to
schedule