Brochures Salon Social Media Guide 2020 | Page 31

Tell John Paul Mitchell Systems About Your Videos • We’ll consider adding your video to our official channel at https://www.youtube.com PaulMitchellChannel. • Our goal is to create a one-stop video community where prospective salons, stylists, students and customers can become familiar with the JPMS brand. How to Handle Comments on Your Videos To address negative comments, thank the users for their feedback and provide an email address where they can send full details of the issue. Example: Thank you for your feedback. We are sorry to hear about . Please email @ so we may resolve this problem. Comments posted to your YouTube video provide important insight into how current and prospective customers perceive your salon, giving you the opportunity to enhance your customer service. YouTube Do’s And Don’ts Do’s • Do treat YouTube as an extension of your website. • Do use the full name of your salon as your username. • Do monitor comments and report offensive content. • Do fill in your profile description. — A keyword-laden description is essential for SEO purposes and for users who are searching for a specific Paul Mitchell salon. Include the full name of your salon and a link back to your salon’s website. Dont’s • Don’t use a nickname as a username. — This is how people will find you and identify you. • Don’t post boring/unedited footage. Spend some time creating great content! Social Media Best Practices Guide | YouTube 31