General Information
Behavior Management Policy
To help make our programs and facilities enjoyable for all , participants and members are expected to exhibit appropriate behavior at all times . It is required that all patrons adhere to our Behavior Management Policy . This includes but is not limited to showing respect to all patrons and staff , abstaining from the use of abusive or foul language , refraining from causing bodily harm to themselves or others , respecting equipment , supplies , and facilities . Failure to follow these guidelines may result in permanent suspension of participation . To view the policy in its entirety please visit pdhp . org .
Refund Requests
1 . In order to receive a refund , a Refund Request Form must be obtained from a Park District facility . This form must be returned in-person to the appropriate facility where the participant ’ s program is held . Online registration refunds must also be requested in this manner . The Park District will not fax , mail or email copies .
2 . A $ 12 service fee per program will be charged if a Refund Request Form is submitted to the Park District 10 or more business days ( Monday-Friday , 8:30am-5pm ) before the starting date of the program .*
3 . A $ 24 service fee per program will be charged if a Refund Request Form is submitted to the Park District less than 10 business days ( Monday-Friday , 8:30am-5pm ) before the starting date of the program .*
4 . Refund requests must be received by 5pm the business day prior to the start of a program . No refunds will be issued after this date- no exceptions !
5 . In the event that a Park District class is canceled due to lack of enrollment , a full refund will be issued . 6 . Registration and the applicable payment are not transferable between individuals . * Refund requests for programs six weeks or less in length are not eligible for a refund less than 10 business days prior to the start of the program . No refunds will be given after this time . Online registration follows the same guidelines . We do our best to issue refunds as soon as possible , but sometimes delays are necessary to ensure accuracy . Refunds by check take approximately two weeks . A credit to your charge card takes six to eight weeks to appear on your statement , although the credit is processed within three days of your request . The above guidelines apply to recreation classes only .
Good Time Guarantee
We are committed to providing the public with high quality recreation programs . Our residents are important to us , and we feel they deserve quality at all times . Our promise and policy are as follows : If requested by the beginning of the third class , the Park District of Highland Park will give you a full refund if you are unsatisfied with the quality of instruction , your child ’ s inability to adapt emotionally in the class , or the skill level is not appropriate for the participant .
Guidelines
1 . Participant must attend the first two classes of the program .
2 . The Good Time Guarantee Refund Form must be filled out appropriately and received prior to the third class meeting . Forms are available at the front desk of all Park District facilities . The Park District will not fax , mail or email copies . Upon receiving your completed form before the third class , we will process a full refund of your paid fees . This applies to programs seven weeks or more in length , unless otherwise noted .
2-Part Payment Plan ( full year programs only )
Families that choose not to make full payment at the time of registration may sign up to pay their full-year program fees in two equal installments .
NEW FOR 2018 ! Scheduled payments will now charge automatically from the credit / debit card provided at the time of registration .
Guidelines :
1 . Scheduled payments can only occur with the appropriate completed partial payment form at the time of registration or online with the ‘ 2-part payment plan ’ billing option .
2 . No 2-part payment schedules can be honored for any registrations received after September 11 .
3 . First payment is due at the time of registration and must equal half of the total program fees . This half payment is cashed / charged immediately to the applicant .
4 . Final payment is scheduled at the time of registration with a valid credit or debit card . This payment will automatically process on October 24 .
5 . There is a $ 20 charge for a rejected / incorrect charge payment . Continued delinquency of more than 1 week will result in removal of the participant from the program . 6 . Registrations paid in-full cannot be changed to a payment plan . Due to the large number of families using scheduled payments and the financial tracing involved , exceptions cannot be made to these rules and regulations .
Online Scheduled Payment Instructions 1 . Go to registration . pdhp . org and log in to your household account . 2 . Select an eligible full-year program from the Activity Search page and click Add to Cart . 3 . Select a participant and click Continue . 4 . After answering any registration prompts , in the Billing Options field , select Full Year Registration : 2-Part Payment Plan . 5 . Agree to the waiver at the bottom of the page and click Continue to Cart .
6 . You will be prompted to enter your credit card information to schedule your 2nd half payment , which will be processed on October 24 . Your card will not be charged at this time . Click Pay .
7 . If you are finished adding programs to your cart , click Proceed to
Checkout . 8 . Select a payment method and click Continue . 9 . Enter your credit card information once more . This will be used to charge your first half payment , which is processed immediately . Click Pay . Note : To avoid double charges or registration errors , please be patient when payment is processing . Do not click Pay more than once , or click back on your browser .
10 . Your registration is complete when you reach the confirmation page and a receipt is generated .
Fall 2018 • Park District of Highland Park 93
GENERAL INFORMATION