General Information
Refund Requests
1 . In order to receive a refund , a Refund Request Form must be obtained from a Park District facility . This form must be returned in-person to the appropriate facility where the participant ’ s program is held . Online registration refunds must also be requested in this manner . The Park District will not fax , mail or email copies .
2 . A $ 12 service fee per program will be charged if a Refund Request Form is submitted to the Park District 10 or more business days ( Monday-Friday , 8:30am-5pm ) before the starting date of the program .*
3 . A $ 24 service fee per program will be charged if a Refund Request Form is submitted to the Park District less than 10 business days ( Monday-Friday , 8:30am-5pm ) before the starting date of the program .*
4 . Refund requests must be received by 5pm the business day prior to the start of a program . No refunds will be issued after this date- no exceptions !
5 . In the event that a Park District class is cancelled due to lack of enrollment , a full refund will be issued .
6 . Registration and the applicable payment are not transferable between individuals . * Refund requests for programs six weeks or less in length are not eligible for a refund less than 10 business days prior to the start of the program . No refunds will be given after this time . Online registration follows the same guidelines . We do our best to issue refunds as soon as possible , but sometimes delays are necessary to ensure accuracy . Refunds by check take approximately two weeks . A credit to your charge card takes six to eight weeks to appear on your statement , although the credit is processed within three days of your request . The above guidelines apply to recreation classes only .
Lightning Detection System
In an effort to protect patrons from the threat of a lightning strike , the Park District of Highland Park has completed installation of ten Strike Guard lightning detection systems at key locations around the district . Strike Guard is a state-of-the-art solar-powered system with a unique and advanced detection technology that tracks actual lightning strikes and will sound when lightning is within a 10-mile radius . When lightning is detected , the system will sound a 15-second blast that can be heard from 2,400 feet away followed by a continuous strobe light . When this blast is heard or the strobe light is seen , park users and program participants should clear the area and seek immediate shelter . Once the system has detected that dangerous weather has cleared , 3 short blasts will sound signaling to patrons that it is safe to resume outdoor activities . Strike Guard sensors are installed at the following locations : Sunset Valley Golf Course ( two sensors installed ), Hidden Creek AquaPark , Deer Creek / Larry Fink Memorial Park ( two sensors installed ), West Ridge Park , Park Avenue Boating Facility , Centennial Ice Arena ( two sensors installed ), Sunset Woods Park , Recreation Center of Highland Park , Olson Park and Heller Nature Center . The system will operate each year between 7am and 10pm from Apr-Oct .
2-Part Payment Plan ( full year programs only )
Families that choose not to make full payment at the time of registration may sign up to pay their full-year program fees in two equal installments .
NEW FOR 2017 ! Scheduled payments will now charge automatically from the credit / debit card provided at the time of registration .
Guidelines :
1 . Scheduled payments can only occur with the appropriate completed partial payment form at the time of registration or online with the ‘ 2-part payment plan ’ billing option .
2 . No 2-part payment schedules can be honored for any registrations received after 5pm on September 8 .
3 . First payment is due at the time of registration and must equal half of the total program fees . This half payment is cashed / charged immediately to the applicant .
4 . Final payment is scheduled at the time of registration with a valid credit or debit card . This payment will automatically process on October 20 .
5 . Registrations paid in-full at the time of registration cannot be changed to a payment plan . Due to the large number of families using scheduled payments and the financial tracing involved , exceptions cannot be made to these rules and regulations .
Online Scheduled Payment Instructions 1 . Go to registration . pdhp . org and log in to your household account . 2 . Select an eligible full-year program from the Activity Search page and click Add to Cart . 3 . Select a participant and click Continue . 4 . After answering any registration prompts , in the Billing Options field , select Full Year Registration : 2-Part Payment Plan . 5 . Agree to the waiver at the bottom of the page and click Continue to Cart .
6 . You will be prompted to enter your credit card information to schedule your 2nd half payment , which will be processed on October 20 . Your card will not be charged at this time . Click Pay .
7 . If you are finished adding programs to your cart , click Proceed to
Checkout . 8 . Select a payment method and click Continue . 9 . Enter your credit card information once more . This will be used to charge your first half payment , which is processed immediately . Click Pay . Note : To avoid double charges or registration errors , please be patient when payment is processing . Do not click Pay more than once , or click back on your browser . 10 . Your registration is complete when you reach the confirmation page and a receipt is generated .
GENERAL INFORMATION
Fall 2017 • Park District of Highland Park 101