Brochure Summer 2018 - Page 49

GENERAL REGISTRATION INFORMATION HOW CAN I REGISTER FOR PROGRAMS? Registration for all recreation, Grove, Air Station Prairie and Wagner Farm programs takes place at Park Center, 2400 Chestnut Avenue, or by using our online registration system at glenviewparks.org. You may also register for select ice, golf, tennis and paddle tennis programs at Park Center, online or at the respective facility (unless otherwise noted). Online: Visit our website at glenviewparks.org To use our online registration system, you must k now your Household Number which can be found on the upper left of a previous registration receipt. If you do not know your Household Number, click the link on our Online Registration “Welcome” page to receive an email with your Household Number. Mail-In: to Park Center, 2400 Chestnut Ave., Suite P, Glenview, IL 60026 Drop-Off: at Park Center M-F: 9 am-7:30 pm; Sa & Su: 9 am-3 pm Fax: to 847-657-6231 Resident Priority Registration: 9 am, May 10-20 • General Registration Begins: 9 am, May 21 Who is a Park District resident? How do I know if I’m in a program? “Residents” are defined as individuals who reside within the Glenview Park District boundaries or contribute financial support to the park district through property taxes. Your real estate tax bill gives verification of your park district. Check the map on page 87 for general boundary guidelines. If you are registering online, you will be able to print your own re- ceipt. If you are registering in person, you will be given the choice of an emailed or paper receipt. If you mail/fax your registration, your receipt will be emailed or mailed to you. If you are placed on a wait list the initial receipt will show that you are on the wait list and you will receive an updated receipt once you have been placed in the class. In the event your program is cancelled, you will be notified and your program fee refunded. The park district reserves the right to request proof of residency prior to processing new households. Nonresident fees are generally 25% higher (unless otherwise indicated), up to a maximum of $100. Anyone with a signed purchase contract for a home or a signed lease showing they will reside in the park district when the program they are registering for begins may register during the Resident Priority Registration period and pay resident fees. If you have never registered for a park district program before, or have changed your residency within the Glenview Park District boundaries, you must submit a paper registration form along with one of the follow- ing documents: house purchase contract or apartment lease, current gas or electric bill, real estate tax bill, or homeowners or rental insur- ance policy. Be sure to include your email address when filling out the paper registration form and contact us if you change your email. What forms of payment are accepted? Checks should be made payable to the Glenview Park District. A $20 processing fee is charged for returned checks. The park district also accepts Visa, MasterCard, Discover Card and debit cards on which a MasterCard or Visa logo appears. Program Waiting List Policies 1. Participants may only be added to a wait list section if they have not been accepted into another section of that same class. Once the participant has been accommodated into a section of the program, they may not maintain a waiting list spot for any other section of that same program. 2. Participants may be placed on a maximum of one waiting list section of any program. 3. To be added to a waiting list, a program registration form must be completed and the program fee paid in full. You may not be added to a waiting list by phone call or handwritten note. The posi- tion on the waiting list is based upon when the registration form is processed by the district. 4. If there are no openings after two meetings of the program, your payment will be refunded in full. May I register for a friend? To register for a friend you must bring a completed registration form on which the Waiver and Release of All Claims and Assumption of Risk has been signed by a parent or legal guardian. Only one addi- tional form per person will be accepted when registering in person. Still have questions? Contact the Park Center customer service desk at 847-724-5670 or at registration@glenviewparks.org Hours: M-F • 9 am-7:30 pm; Sa and Su • 9 am-3 pm Transfer & Refund Policy Transfers are allowed up to 24 hours after the first class meeting. Refunds will be granted up to 24 hours after the first class meeting. A 10% cancellation charge per program will be assessed, minimum fee assessed $5 and a maximum fee of $15 per program. After this time, no refunds will be granted except for medical purposes or change in residence (proof required) and there will be a pro-rated refund based upon number of classes held. These regulations apply to recreation and instructional programs throughout the park district. They do not apply to daily admissions, memberships, rentals, trips, specialized services, continuing skill programs, sports leagues or programs such as Park Center Preschool or Glenview Ti- tan Aquatic Club. These services have specific policies as part of the information provided to the participant at the point of registration. How do I Get a Refund? Call 847-724-5670 or visit Park Center to apply for a refund. Allow two weeks to receive your refund. Refunds will be issued net of any outstanding balances owed by you to the park district. If there is no outstanding balance, the refund will be made by check or credit card based upon the method of payment used at the time of registration. No refund checks issued under $2. GENERAL REGISTRATION INFORMATION ▪ glenviewparks.org 45