Overview
e-outpatient letters
to GPs
By Dale Sherwan, Change Manager, Service
Improvement.
This month our DHB started sending electronic
outpatient letters to medical practices across
the BOPDHB region – an end to the paper
based snail mail.
Guest Editorial
Simon Everitt, General Manager Planning &
Funding & Population Health.
The change means health centres will no longer have to scan hard
copies of the outpatient clinical letters received from the DHB into
their patient management system. And our staff will no longer have
to print and post approximately 8000 clinic letters each month.
It’s hoped through this much faster transfer of information, GPs will
have more timely access to their patients’ clinical information, a
real plus for patients.
While Helen is on leave I’ve been asked to step into her shoes
and contribute to this edition of Checkup. As I read our staff
stories, a real sense of teams working together, collectively
doing their best for the communities we serve, really stands
out. This is great to see and really supports our CARE values
and ‘All One Team’ approach. Examples in this month’s
checkup include;
•
The ward style café that staff set up in Tauranga Hospital’s
Health in Ageing Ward; supporting their patients to
overcome that social isolation and loss of confidence that
sometimes comes with age.
• Whakatāne Hospital named top spot across the country for
first year doctors.
• The sense of achievement and validation for Whakatāne
kitchen staff receiving catering certificates.
• Bringing together Allied Health staff across both sites for a
united celebration of the work they do.
These are just some of the highlights in this edition of
Checkup. For me, reading about what our staff has been up to,
really does make me think about what great people we have
working across the DHB.
As you know a lot of work has happened and continues on
Creating Our Culture. We all benefit from a culture where
people are valued, respected and feel safe to speak up when
something’s not right. Leadership Intervention Workshops,
hosted by the Cognitive Institute concluded last week with
six full day session across both sites and over 170 of our line
managers and key leadership influencers attending. We all
have a role to play in making our DHB a safe and great place
for each other and the communities we serve.
Simon
patient communication
the preferred way
As this issue of Checkup goes to print, we are in the midst of
Connexion Week. The digital age is here and how we connect with
each other is rapidly changing. In the health sector our methods
of recording and collecting information is changing but no matter
what you prefer we still need the basics.
We’re focussing on patients’ details and urge staff, when talking to
patients to:
Ask
• Which health centre do you usually go to?
• What is your home address, phone number, mobile number
and email address?
• Who’s your next of kin?
The correct information ensures the right letter goes to the right
health centre – reducing the likelihood of delays.
Contribute to Checkup
If you would like to contribute articles to Checkup,
or want to suggest a story, email Communications Advisor
Stephanie Baird via [email protected]
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April 2018
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Our front cover: Allied Health Awards. Outstanding Contribution
to Quality Improvement – Allied Health component of Whakatāne
ED ALPHA team.
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Checkup
June 2018
Bay of Plent
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Bay of Plenty District Health Board staff news
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Lest we forget – page 19
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Culture
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Cardiac team
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Creating our
Culture – your
feedback – page 9
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Painting it
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New Cons
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Council –
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