The working group focused on inappropriate behaviour. From left to right:
Pete Chandler, Cathy Anderson, Martin Roding, Hugh Lees, Ros Jackson,
Hineira Hamiora, Marama Tauranga, Diana Marriott, Joe Bourne and Pamela Limford.
update
By Ros Jackson, Programme Manager.
As part of the next stage of Creating our
Culture, a working group met in early June
to look at the work required to continue
implementation of the inappropriate behaviour,
including bullying workstream, across the DHB.
with unsafe and inappropriate behaviour. The BUILD acronym
is: Talk about the BEHAVIOUR not the person; UNDERSTAND
their context. Non-judgement curiosity. Describe the IMPACT on
patients, colleagues or care; LISTEN to their point of view and,
Ask what would you do DIFFERENTLY next time?
The ABC of appreciation is ACTION – this is what you said or did.
BENEFIT – the positive impact it had and CONTINUE – thanks,
please keep doing this.
The group will report progress in implementing its work to the
Staff Engagement and Culture Steering Group, Union forums, the
Executive Team and will regularly communicate to all BOPDHB
staff, and seek staff input. Videos featuring staff demonstrating these simple techniques are
available on the Creating our Culture community site link, and we
are developing more online resources, to further assist staff when
dealing with unsafe and inappropriate behaviour.
Since May last year we’ve been steadily working across the
workstreams which were identified by 80 staff at the May 2016
Staff Engagement and Culture workshop led by Beverley Seiford.
These pieces of work were communications within teams and
between teams, performance development and appraisal,
imbedding our CARE values and addressing unsafe and
inappropriate behaviour, including bullying. We will also be working with the Cognitive Institute, an
organisation whose work is based on an accountability model
using a respectful and collegial approach, to managing disruptive,
unsafe or unprofessional behaviour. The Institute’s work
complements the work we have done with Tim Keogh (April
Strategy) in speaking up safely using the BUILD model.
We already have BUILD and ABC first introduced to us in
December 2016. These are two simple techniques of dealing
We will have the majority of staff familiarised with BUILD/ABC
as our way to “Speak Up” plus the reporting tool and responses
completed by the end of 2018.
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