New Consumer Council
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By Averil Boon , Quality and Patient Safety Programme Manager .
Eleven people have been selected to the newly established Bay of Plenty Health Consumer Council . The Council will work in partnership with the DHB as an advisory body ensuring patient and community perspectives are a core ingredient of how services are developed .
The Council aims to enhance consumer experience and service integration across the sector , promote equity and ensure that services are organised around the needs of the people in our communities . It will have input and advise on issues including development of health service priorities , enhancing patient safety and clinical quality and reducing inequities .
The Council will meet monthly and will have its first meeting next month .
Introducing the new BOP Consumer Council
Adrienne von Tunzelmann - Tauranga
QSO , M . A . ( Hons ) Canterbury , Master of Public Policy
Adrienne has an extensive public sector background , and has held governance positions at both a community and national level . She currently sits on the boards of Osteoporosis NZ , Age Concern NZ and Age Concern Tauranga . She is on Pharmac ’ s Consumer Advisory Committee ; the Ageing Well National Science Challenge ’ s Governance Group , is a patron of the Tauranga Community Housing Trust and is on Te Kaunihera o Te Whare Wānanga o Awanuiārangi .
Her health-related roles have convinced her that the easier it is for the voices of consumers to be heard , and for them to influence the services they use , the better the health and wellbeing outcomes for patients , their whānau and communities .
Adrienne is a Chartered Fellow of the Institute of Directors and in 2016 was awarded the QSO for services to governance and the community .
Florence Trout - Tauranga
RGON , RM , Tutor Cert ( CIT ), Plunket Nurse , Service Quality Auditor , BA ( Massey , NZ ), MPhil ( Massey , NZ ).
Florence has a solid health background as a public health nurse , midwife , nurse educator and quality improvement practitioner . Her experience as a primary health care professional , board member of an NGO and life experiences with family confirms her belief that health care requires compassion and respect for the dignity and easy access of healthcare for a growing population , distinguishing universal healthcare from other healthcare options . Florence currently serves as advisor to the community quality accreditation program Te Wana , recognised by the Ministry of
Health . She has a diverse range of interests including rural and agricultural lifestyles , travel , and the arts .
John Powell - Mount Maunganui
MBA
John served in the NZ Army Medical Corps as a territorial force officer , retiring as a Major E . D . He has worked in both the public and private health sector in management roles . John is an active volunteer . Currently he ’ s enjoying serving as a Justice of the Peace and as President of U3A Tauranga . John moved to Tauranga with his wife Elizabeth nearly 12 years ago . He has a passion to see inequalities experienced by New Zealanders across a range of health matters reduced .
Julia Genet - Tauranga
Julia has worked in the health and disability sectors for four decades . She is currently a Trustee of AccessAbility and Director of Imagine Better . She is a founding director of a family governed service established in 2004 to manage her son ’ s Enhanced Individualised Funding .
A Registered Nurse , Julia was a government appointee to the Hawke ' s Bay Area Health Board and worked in the communications team for the Central Regional Health Authority . She has been a member of voluntary organisations both nationally and locally .
Julia attributes her passion in the health and disability sector , to experience and knowledge gained from her autistic son , and from supporting her husband who sustained a severe brain injury 2000 .
Lisa Murphy - Tauranga
Lisa has a background in diagnostic Haematology and Sports Medicine . Building on these skills , she furthered her studies with an Associate Diploma in Business Management . Embarking on a corporate career within the Finance and Insurance sectors for multinational companies .
Lisa has strong organisational and risk management skills , and possesses a forward-thinking approach to strategic planning . Committed to the retention and harnessing of lasting relationships with stakeholders , patients , and intermediaries with respect , dignity , and delivery of quality service being paramount .
Lisa has a particular interest in investigative research and advocacy , ensuring everyone can access quality healthcare and approaches to maintain effective governance and compliance . She lives with her daughter in Tauranga .