E 3 Flow
Eastbay.Everyone.Excellent.
We have a name! E 3 Flow has been selected
from our recent ‘Play the Name Game’
competition. We were overwhelmed with the
response to our competition to name the new
programme based at Whakatāne Hospital
which is about improving the way we provide
health care both for you and our patients.
We had 60 names to choose from, many involved ‘flow’ and all
had our CARE values at heart. Some of the names really captured
sub-streams of work and we may be in touch about using these
names in the future. Congratulations to Whakatāne Hospital ED
RMO Ralston D’Souza. Ralston has won the fitbit! A small treat is
on its way for all those who entered, we thank you all.
Fiona on the E 3 Flow
What is it?
Eastbay. While the hub of the programme is at Whakatāne
Hospital, our patients are mostly from the Eastern Bay and always
connect up with our essential community healthcare providers.
Everyone. In partnership with our patients the success of this
programme involves both clinical and non-clinical staff.
Excellent. Excellent staff, provide an excellent service and
therefore an excellent flow of clinical care, ‘Right place, right time,
right team’.
Flow. It's about aiming for a seamless care delivery stream,
shaping the way we work across the hospital and with the wider
health sector to save your time and our patients' time.
What sort of work is involved in
E 3 Flow?
E Flow
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E 3 Flow is co-ordinated by Whakatāne based Service
Improvement Programme managers Fiona Burns, and Dave van
Dijk, with support from Crystal Halbmaier from Francis Health.
Dave is on secondment to this position from his Whakatāne
Hospital Duty Manager role for six months working three days a
week on E 3 Flow. He’ll be mainly working with the Inpatient teams
on improving care co-ordination, supporting better discharge
planning and preventing deconditioning of patients through a
“Dressed is Best” focused campaign.
Fiona will support ED and Acute Care Unit teams with some of
the work already underway on improving the clinical management
of acutely unwell patients both within the hospital and to services
beyond. A second stream of work will focus on our assessment
and planning of care at the front door. The programme will have
additional support from a Steering group with representation from
the Executive and Eastern Bay Locality team members.
Utilising our Quality Improvement framework, staff will see small
tests of change occuring across work such as better screening
patients for frailty factors earlier in our assessment process. This
will help us to more quickly identify frail patients, and provide a
more targeted care and support plan for them.
For more details contact: [email protected], or David.
[email protected] on 4758.
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