Fiona Burns, Programme Manager, Service
Improvement Unit, Whakatāne.
I have a background in nursing with a Bachelor’s degree in Social Sciences focusing
on education and sociology. I also have a Master’s degree in Nursing focusing on
healthcare ethics and delivery of care in the acute environment.
All of the roles that I have had with the BOPDHB have involved change and
improvement – Clinical Nurse Manager, Duty Manager, Hospital Co-ordinator and
Infection Control. It is great to now have the opportunity to focus on improvement
through specific projects.
I joined the SIU initially focussing on the Releasing-Time-to-Care programme and
then became involved with Project Waka. I am now working with the Information
Management team on information sharing projects, the Mental Health Service on
Productive Ward and the Reducing Falls group. My main role is to support staff
involved in these projects ensuring good project methodology and application of the
Model for Improvement.
Contact: [email protected]. Ext 4758. Connect on Twitter: @fionahenny.
Suzanne Round, Change Manager, Service
Improvement Unit, Tauranga.
I landed in New Zealand from the UK in September 2011 just in time to enjoy
the Rugby World Cup in all its winning glory. Soon after a short stint with the
communications team at the BOPDHB I moved into my current role. That was four
years ago – wow how time flies! Prior to moving to New Zealand, I completed a
Bachelor’s degree in Business Studies and Marketing and then worked for seven years
with the public, charity and private sectors in the UK on a variety of social change
programmes ranging from teenage pregnancy, to electrical safety, knife crime and
climate change.
I spend a lot of my day listening, understanding and learning from the truly remarkable
clinical and clinical support staff we have in the DHB, to assist them break down
seemingly complex challenges into small tests of change (trying a new improvement
idea) to allow us to learn quickly and make improvements happen at speed. I am
passionate about working with staff and our community to improve patient care and
make clinical processes more efficient, with a keen interest in culture change, so come
and say hello.
Contact [email protected] Ext 8246. Connect on Twitter: @suz_round
Jen Boryer, Programme Manager, Service
Improvement Unit, Tauranga.
I’m the newbie in the team joining the SIU in September 2014 from Wellington where I
worked as Kenepuru, Kapiti and Community Operations Manager for Capital & Coast
DHB. I was responsible for services including Community Health (District Nursing and
short-term home-based support services), Allied Health, Accident and Medical Clinic
(primary care), Disability Needs Assessment and Co-ordination Services (under 65s),
Older Persons inpatients, Surgical inpatients, Specialist Rehabilitation inpatients and
Endocrine services.
My beginnings in health were as a physiotherapist, so my heart is always in Allied
Health. I am passionate about bringing the patient into everything we do to make sure
that what we do is better for them - that is what we are here to do. I am also keen to
make sure meeting our patients’ expectations is as easy as possible for staff – making
it easy to do the “right thing”. I am a bit of a d ]H