Key programmes of work supported by SIU
Bay Navigator
Bay Navigator is the banner under which we are working to
develop an Integrated Healthcare System across the Bay of
Plenty. Globally it is believed that one of the solutions to the many
challenges facing healthcare is by better integrating services so
that people can move seamlessly between providers best qualified
to meet their healthcare needs. Person-centred care is central to
the concept.
It is recognised though
The SIU supports
Bay Navigator to
that pathways represent
deliver projects across
only one way of improving
organisational barriers,
patient care.
focusing on the whole
patient journey rather
than just on one aspect provided by a single provider. In the past
Bay Navigator was associated with the development of clinical
pathways and a large number of those pathways are published on
the Bay Navigator website including dementia, palliative care and
many paediatric and cardiology pathways. It is recognised though
that pathways represent only one way of improving patient care
which is why Bay Navigator is also involved in providing education
events, developing referral forms with built-in decision support,
and exploring how different healthcare providers can safely share
patient information.
At its heart Bay Navigator represents a commitment by all
healthcare providers to work across our traditional boundaries to
provide better care for our population. There are many challenges
working across organisations but with a common goal of improving
outcomes for patients’, progress is being made.
Acute Demand Programme
In response to
The network is tasked with
increasing acute
identifying the key priorities
patient demand in the
for a multi-stakeholder work
community and within
plan over the next 12-months
hospital services,
to address the challenges
the programme has
focused on creating
of acute demand across the
an integrated forum for
system.
the health system to
discuss acute flow and
develop collective solutions in response to demand. Workshops
have been held to develop relationships across the system and
discuss innovative ideas.
The Acute Demand Management Clinical Network, a collaborative
involving WBOPPHO, Nga Mataapuna Oranga, St John, the DHB
Provider Arm and Planning and Funding, has been convened. The
network is tasked with identifying the key priorities for a multistakeholder work plan over the next 12-months to address the
challenges of acute demand across the system. The priority areas
focus on transparency of information for the public and across the
system, collaborative clinical management of specific conditions
and increasing capacity for acute care.
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Over the recent Christmas and New Year period an innovative
initiative involving collaboration between primary and hospital
services was tested. The initiative involved using one of the
mobile dental clinics to provide a primary care nursing clinic on the
Tauranga Hospital site near the Emergency Department. Patients
could choose to attend the clinic for minor conditions instead of
being seen in the Emergency Department. Although fewer than
expected patients made this choice, it offered a great opportunity
to test what can be done in collaboration and offered numerous
opportunities for further tests.
Administration Support Workforce
Project
BOPDHB recognises that due to the constantly changing demands
for service delivery the administration support workforce needs to
have the skills and structure to enable responsiveness to change.
Following completion of Stage 1 of an administration support
workforce project during 2015, several initiatives will be delivered
in 2016/17 to enhance administration workforce service delivery
including a dedicated communication intranet site, appointment of
an administration trainer, development of standardised processes,
and standardised position descriptions for recruitment.
Want more information?
Further information on the Service Improvement Unit can be found
on OnePlace and this gives access to a range of tools including
the Model for Improvement templates, the SIU project register and
general information on the SIU and training opportunities.
To find the information go to OnePlace/Services/Provider
Arm Support/Service Improvement Unit or search – Service
Improvement Unit, or contact any member of the Service
Improvement Unit.
Regional Quality
Improvement Workshop
On 1 March 2016 the BOPDHB is looking forward to cohosting a Midland Quality Improvement Workshop with the
Ministry of Health, based on the Releasing Time to Care
programme, a fundamental quality improvement programme
the organisation has been involved in since 2008. Attendees
are from across the Midland region and the workshop
will focus on the key quality and improvement indicators
of patient engagement and patient safety, and staff
involvement and capability in improvement methodology.
This will give our staff an opportunity to share quality
improvement successes and learn from regional colleagues
as well as a chance to hear about activity and focus of the
ministry on improvement capability. To find out more contact
Fiona Burns.