Guiding you through our new updates
We ’ re always looking for ways to make things easier for our members . As a result , we ’ ve revamped our website , social media platforms and the call centre to allow us to assist you more efficiently .
Introducing the all new www . bonitas . co . za
Our new website went live in July , with a polished design and enhanced functionality . The website is designed to offer easy navigation , so that you can find what you ’ re looking for quickly . It includes more information about your plan , the care programmes we offer , wellness and maternity benefits and much more .
There are a range of online tools available
• Use the Find a Plan Tool to see if your plan meets your healthcare needs
• Try the Comparison Tool to compare the benefits of each plan – especially if you ’ re considering changing your plan
• Find a doctor on our network and help your benefits last longer with the Locate a Provider Tool
Remember , you can take control of your membership by logging into the online self-service member zone to download your tax certificate , view your available benefits and see your claims history .
Get info on using your benefits and health tips too
The website features a range of helpful information , such as how to get your claims paid quickly , more information on your free annual wellness check and using your Wellness Extender . You can also learn more about preventative care as well as maternity and childcare benefits to keep your little ones in good health .
Pay special attention to the Live Your Best Life section which is regularly updated with health articles and tips to use your medical aid more effectively .
An improved call centre
Over the past few months , we ’ ve been optimising our call centre to ensure our staff have all the knowledge , skills and tools to provide you with the assistance you need , quickly and efficiently . We ’ ve also updated the call centre recording so that you can reach the department you need , without long waiting times . Remember , our staff are able to assist you in all 11 official languages – so you can get the support you need .
B-Living Issue 3 , 2017 Page 16