Bonitas Member Magazine B-Living Issue 3 | Page 15

ER24, our Designated Service Provider, aims to ensure
every ambulance transfer is medically justified and
quality pre-hospital care is provided to you in a medical
emergency. These vehicles should not be used as
transport to hospital for a minor condition since they will
be unavailable to a critically ill or dying person and the
ambulance transfer fee for a non-emergency situation,
where the person could have travelled in a private
vehicle, won’t be considered for payment.
Display your ER24 stickers proudly
When you join Bonitas, you will receive specially
designed ER24 car stickers.
Please ensure that these are attached to your
vehicle as described in the letter sent with the
stickers.
As a member of Bonitas you can call ER24 on 084 124
and ask to be put through to the 24-hour ‘Ask the Nurse’
health line if you require medical assistance in deciding
whether an ambulance is necessary.
You will then be advised to do one of the following:
• Go to a hospital immediately (ER24 will dispatch an
ambulance if medically necessary)
• Go to the doctor
• Go to the pharmacy to obtain over-the-counter
medication
Call an ambulance:
Don’t call an ambulance:
• For serious injuries such as broken bones or
those sustained in motor vehicle accidents
which need stabilisation and medical
monitoring while you are transported to the
appropriate healthcare facility • Where a person is well enough to travel in a car,
bus or taxi to see a doctor or go to a hospital as
an outpatient for conditions such as minor cuts
and sprains, abdominal pain, gastro-enteritis,
period pain, constipation and headaches
excluding migraine
• When someone is having a seizure • When the condition is not life-threatening and
urgent medical attention is not needed
•
• If a person has acute chest pain
• If someone is unable to breathe
• For a woman in premature labour
• When a child has ingested a poisonous
substance
• For transport home from the hospital
• For pregnancy without complications
• When you or a dependant need to be admitted
for a booked procedure
• In a near drowning
• For third-degree burns
B-Living Issue 3, 2017
Page 14