31
7.4
Motor Vehicles
During 2009/2010, the total fleet increased from 301 to 337.
Fuel consumption has decreased from 9.2 litres per 100kms.
7.5
Information Management
2010 has seen the establishment of the Information Management Team.
Other key work of the team includes:
7.5.1 Information and Records
New policies and procedures governing subpoena information releases
have been created.
A decision has been made to begin implementing Take Two’s Client
Information System early in 2011.
We took part in a conference in Canberra dealing with taking care of
records that have a historical significance. This will lead into an
assessment of the ‘heritage value’ of our collection.
7.5.2 Systems and Networks
New remote-access technology has been implemented, allowing simpler
access to organisational resources from offsite.
Wireless 802.11 access points have begun to be installed in Berry Street’s
major offices.
Successfully migrated all users to the current version of Exchange, the
email system used in Berry Street. This enables access by a new
generation of mobile devices, like iPads.
A regular audit schedule audit all computers was put in place.
The Tandberg videoconferencing system was rolled out.
7.5.3 Helpdesk
Microsoft Client Relationship Manager based helpdesk software
implemented.
Regularly scheduled regional trips instigated. Every region gets at least
one regular visit per month by a member of the helpdesk. Response to
the trial was overwhelmingly positive, and a slightly increased frequency
of visits have been arranged for 2011.
7.6
Development Team
The Development Team exceeded the FY09/10 budget.
7.7
Fundraising
The Annual Donor Survey achieved a response rate of 7%.
7.7.1 Appeals & Donations
Appeal and donation income for 2009/10 was $778,252 up 17% on the
previous year.
7.7.2 Trusts & Foundations
We have been very fortunate in attracting Lynette Moore (ex-CEO of
Alzheimer’s Victoria) to this Trust and Foundations co-ordinator role.
We used our Strategic Directions paper very productively for discussions
with a number of large foundations about possible partnerships.