Berry Street Web Docs Berry Street Core Capability Framework | Page 7

Capability and Elements
Cultivates Productive Working Relationships
• Develops and nurtures connections
• Communicates with courage and care

Capability Indicators for the Band
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Delivers Quality Outcomes
• Achieves client focused results
• Adapts to, supports and manages change

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Thinks Clearly
• Harnesses information and exploits opportunities
• Solves problems
• Obtains perspective through reflection, theory
and experience

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Manages Self

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teams in a program/region.
Maintains engagement with partners and continues to deepen strategic external
relationships once established.
Builds collaborative relationships with wide range of professionals, agencies, government
departments within their program/region or area of expertise.
Identifies opportunities and facilitates partnering between programs/regions to deliver
the best outcomes for the client.
Models and promotes listening, dialogue and constructive challenge across teams.
Discusses, represents and negotiates a wide range of complex and sensitive issues
relevant to their program/region.
Facilitates the discussion of difficult issues between individuals and groups.
Initiates and listens to feedback from clients and adapts organisation/program strategy
to meet needs.
Stays in touch with client needs, identifies trends and service gaps; uses this
understanding to enhance and extend Berry Street services.
Contributes to sector/wider industry forums to enhance client outcomes.
Effectively advocates and negotiates in the best interests of the client and organisation.
Develops strategies to overcome resistance to changes that are required to meet
organisational objectives.
Initiates and drives programmatic change to value-add and contribute to Berry Street
objectives.
Probes information and identifies any critical gaps.
Extrapolates program opportunities in to business cases and proposals.
Looks for recent developments that may impact on own program area and finds out
about best practice approaches and communicates these to the staff.
Interprets complex information, establishes the parameters of issues and develops
frameworks to identify solutions for a program/region.
Anticipates trends and potential issues in a program/region and takes appropriate action.
Balances consultation and collaboration with timely decision making.
Evaluates programmatic risk within Berry Street.
Models and promotes a culture where people are encouraged to learn from mistakes and
reflect on their practice.
Assesses practice implications for newly emerging theories and perspectives.
Identifies patterns within the program or client group that assist us to better understand
and respond to situations.
Moderates conflicts within the program or cross programmatically.