Berry Street Web Docs Berry Street Core Capability Framework | Page 2

Capability and Elements

Capability Indicators for the Band
Band A

Demonstrates Leadership
• Inspires understanding of purpose and
direction
• Builds individual and organisational
capability
• Promotes teamwork

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Recognises how own work contributes to Berry Street goals.
Seeks to understand reasons for decisions and recommendations.
Seeks feedback to ensure work is consistent with expectations.
Is committed to own professional and personal development.
Shares learnings or expertise with others for the enrichment of the team.
Supports others as they take up learning opportunities
Supports team members particularly when times get tough.
Accepts different ideas and points of view as valuable.
Actively participates in team activities.

Cultivates Productive Working Relationships
• Develops and nurtures connections
• Communicates with courage and care

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Identifies who needs to be involved, actively shares information and ensures others are kept
informed of issues.
Connects the right people to support a client or achieve an outcome.
Delivers both oral and written messages directly and clearly with a sensitivity to the audience.
Uses active listening to ensure understanding of others.
Shows interest in others’ views.

Delivers Quality Outcomes
• Achieves client focused results
• Adapts to, supports and manages change

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Thinks Clearly
• Harnesses information and exploits
opportunities
• Solves problems
• Obtains perspective through reflection,

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Is sensitive to clients’ heritage, traditions and identity.
Responds in a prompt and sensitive manner to clients’ requests so that the client feels
supported and accepted.
Seeks to understand clients with complex needs and is flexible in meeting needs.
Advocates around the needs of the clients.
Adapts to a changing environment.
Responds in a positive and flexible manner to change.
Knows where to find information, and asks questions to ensure a full understanding of an issue
Uses common sense to recognise the importance of available information
Seeks to use any appropriate, available avenue to engage clients, the community, other staff
and key stakeholders.
Makes sound decisions using defined procedures and practices which includes formal, informal
supervision and team meetings.