Berry Street Web Docs Annual Report 2016 | Page 15

Governance & Accountability

QUALITY, RISK &

M COMPLIANCE
As a large organisation that is
responsible for very vulnerable
children, young people, women and
families, we understand and support
the need for external scrutiny.
At the same time, we know
that the best work will occur in
organisations where learning is
YDOXHGDQGSURPRWHGZKHUHVWD̫
are competent and supported,
and where the right management
systems and infrastructure supports
are in place.

SOME OF THE HIGHLIGHTS
INCLUDE:
Achieving White Ribbon
workplace accreditation, one of
45 organisations nationally and
RQO\QLQHQRWIRUSUR̬WV
Commencing the implementation
of Outcomes Star, which will help
guide our work with clients and
measure impact both for the
individual and in aggregate
Successfully completed
the Australian Council on
Healthcare Standards
mid-year and Registered
Training Organisation reviews

ANNUAL REPORT 2016

“

I feel a lot safer,
happier, healthier
and more organised

Reviewing how we best provide
supervision to our residential
VWD̫DQGLPSOHPHQWLQJD
new framework

”

Financial counselling client

Engaging external consultants to
review our IT security
Twenty-six DHHS spot audits
of our residential homes across
the State
In August 2015, Berry Street
undertook its second agency wide survey of adult service
users. The survey collects data
on service satisfaction, as well
as seeking feedback about the
impact of Berry Street programs
for individual clients. It also seeks
suggestions for improvements
and enhancements to service
delivery. This year, the project
was expanded to include Open
Place (the Support Service for
Forgotten Australians) clients.

.
.

The largest numbers of
responses came from clients
who had used Berry Street’s
family violence services,
parenting support services, and
post-care services
Pleasingly, levels of satisfaction
were extremely high

14