TECHNOLOGY: DIGITISATION
Adrian Vermooten, Absa Head of Digital Channels and
Payments
functions and fulfilment of banking requests themselves, and Absa’s
digital strategy will make it one of the most digitally enabled banks in
the country,” he said.
“We want to change the way we work as a company, this is a second
chance to reinvent ourselves,” says Adrian Vermooten, Absa Head of
Digital Channels and Payments, “we believe that an agile approach
is more appropriate. We want to address all kinds of customers, both
visual and literate”.
According to Vermooten, the new processes are focused on financial
inclusion where customers can go into a PEP store to complete a money
transfer. This will assist with urban to rural money transfers.
Absa is currently piloting an instant account opening process, which
allows its branch consultants to open a cheque account for customers
in under a few minutes, directly from a tablet device, says Adrian
Vermooten.
“Our digitisation project includes additional features where we
provide instant service such as applying online for insurance coverage
in under 5 minutes. The digitisation project also includes the bank’s
ATMs”, says Vermooten, “and we will see Absa ATMs accepting
cash from Absa and non-Absa clients, effectively reducing loads on
branches.”
R550 million will be spent over the next 30 months to improve and
enhanc