personal life. You may also indicate to clients that
you don’t answer text messages or that you only
answer them during business hours. This can help
to reinforce to your clients that you’re not available 24/7.
GIVE CLIENTS ADVANCE NOTICE OF
WHAT THEY CAN EXPECT FROM YOU
When I have a conversation with a new client,
I very clearly explain they will receive one hour
of the consultation call every single month. They
need to be prepared with an agenda to knock out
all the necessary items during that one-hour call.
This also clarifies to clients that I will not be available on a regular basis outside of that initial call.
This doesn’t mean that I don’t accept communi-
cation from my clients outside of this one-hour
phone call, but it lays the groundwork early on so
they know what to expect and so that “emergency
calls” are truly emergencies.
If you’ve got someone who won’t leave you alone
and you’ve given a few gentle reminders, it might
be time to exercise that termination clause in the
contract.
GIVE ADVANCE NOTICE OF VACATIONS
AND USE AN AUTO-RESPONDER WHEN
YOU’RE OUT
If you’re delivering any kind of service or product to your clients on certain dates, give them
advance notice that you will be out of the office.
Deliver work early and let them know when you