Australian Water Management Review Vol. 1 2014 | Page 61

“The new reports available through Exor Information Manager
enable us to share information far more effectively and highlight
problems far more quickly, enabling us and our contractors to act
on potential issues before they become liabilities.” — Simon Bennett,
Bristol Water’s Street Works and Partnership Manager
information that provides a common operating picture,
as well as generate 52 monthly performance reports to
NJUG on core areas of competency and interest.
Information is also categorized so it can be analyzed
according to Bristol Water’s business units, or by local
authority, for better reporting and, ultimately, improved
performance. “What we are trying to do for street works
is self-regulation. We need to regulate ourselves with
street works and this reporting facility is allowing us
to look at our performance and improve the way we do
things,” said Bennett.
Web-based GIS Improves Customer Satisfaction
In 2011 Bristol Water added further improvements to
the solution, including the introduction of a customer
facing web-based GIS solution for viewing street works
noticing throughout the Bristol Water operating area.
This would allow Bristol Water’s customer service
team to provide better information to customers, direct

enquiries to the correct business unit, and provide full
visibility for the general public via Bristol’s web page.
Bennett noted: “The site went live in 2011 and we soon
recorded an increase in customer viewing of the site.
As well as complying with regulatory demands, Bristol
Water is seeing the benefit of the GIS web page, which
is keeping customers better informed of our works
going on in their area.”

reports available through Exor Information Manager
enable us to share information far more effectively and
highlight problems far more quickly, enabling us and
our contractors to act on potential issues before they
become liabilities.” Bristol Water has also improved
relationships with local authorities, by providing them
with reports and information that they are unable to
obtain from their own in-house systems.

Reducing Potential Fines and Greater Performance
Visibility

Bennett concluded, “Right from the start, Bentley’s
Exor team has been highly supportive and responsive
to our needs. They understand that the maintenance of
our infrastructure is not just a series of one-off events
but a continual process involving numerous parties at
Bristol Water, including several third-party contractors.
The solution they have provided reflects this, providing
us not only with full visibility of the current state of
our infrastructure but the tools to meet all our partner
requirements as well as those set by government.”

The Exor solution has provided Bristol Water with
numerous benefits including targeted street works
training, greater visibility of performance and a
reduction in fixed penalty notices and section 74 fines.
With improved reporting and an “executive dashboard”
Bristol Water also has greater visibility of performance
of both their business and the effectiveness of their
various contractors. Bennett explained: “The new

Web-based map showing street works noticing in the Bristol Water service area.

Find out about Bentley at:

Contact Bentley

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www.bentley.com/WTRAU14

Toll free (Australia): 1800 245 005

www.bentley.com/contact

Toll free (New Zealand): 0800 444 046

© 2013 Bentley Systems, Incorporated. Bentley, and the “B” Bentley logo are either registered or unregistered trademarks or service marks of Bentley Systems,
Incorporated or one of its direct or indirect wholly owned subsidiaries. Other brands and product names are trademarks of their respective owners. CSR# 4456 11/13

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