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SECURITY
Choose wisely
Choosing the right security provider shouldn’t be a lucky dip. To make the right choice, it is vital to conduct
a thorough due-diligence review of potential providers. To help you assess the credentials of a security
provider, here are some criteria to consider:
1. Adequate/current insurance cover – view
documents and ensure they are current and
provide coverage suitable to your requirements.
2. A good reputation – investigate to ensure
they have maintained good relationships with
customers, are trustworthy and dependable.
3. References – request and check references to
obtain a valuable insight as to the reliability
and performance of the security firm. ASIC and
business search tools to check trading history
can be very helpful.
4. Training – review the security firm’s training
regime and request supporting documentation to
support their assertions.
5. Equipment – ensure equipment to be provided
by the security firm is fit for purpose and meets
all work health and safety requirements.
6. Costs – understand financial arrangements
with the security firm regarding the planned
invoicing cycle, rise and fall cost management,
cost drivers, rate reviews, additional charges and
award/agreement impact.
7. Written contract – defining the rights and
responsibilities between client and security
provider should be detailed and written,
including dispute resolution processes, contract
review, extensions and termination.
8. Management – experienced management
personnel with specialist expertise in the security
industry will ensure effective delivery and well
trained and supervised staff.
9. Security officers/technician qualifications
– you should request evidence that only
appropriately licensed and trained personnel
work on site. Licensing requirements vary from
state to state.
10. ASIAL Membership – the ASIAL Member logo
is a security provider’s mark of distinction. To
become a member, a security company, whether
large or small, has to meet the highest standards
of quality and serv