Australia, New Zealand and the South Pacific Islands 2019 - 2021 Destination Planner 2019 - 2020 - Page 102

INDEPENDENT RAIL ITINERARIES / Australia Australia, New Zealand and the South Pacific Islands / TERMS & CONDITIONS Tonga | Suzanne Michaela Huss/Istock Terms & Conditions Bookings: Bookings can be made through our friendly reservation staff, or by visiting your local travel agent or travel wholesaler. For best selection and availability, it is recommended tours be booked as far in advance as possible. Currency: The prices in this brochure are based in Canadian dollars (CAD) as it was trading on April 30, 2019. Tonga Price Guarantee: Prices in this brochure are based on costs and exchange rates as of April 30, 2019. Should these currency exchange rates change significantly it may be necessary to add a surcharge on the price of your tour. However, no surcharge will be made in respect to exchange rate changes once your tour has been fully paid for and payment recieved by Anderson Vacations. Unspoiled islands with deserted beaches and stunning sunsets, proud with historical and cultural heritage and many churches, markets and little local shops. Tongatapu: the main island of Tonga is Tongatapu and home to the capital, Nuku'alofa. The best way to explore Nuku'alofa is on foot – simply pick up a visitors map and your journey of discovery will begin. Take a walk along the waterfront, discover the Royal Palace, historical Royal Tombs, churches, markets and little shops all worth exploring. One thing to remember is that Tonga is a deeply religious country so you won't find much open on Sundays! Want to discover more of the island, we suggest a car rental to enjoy leisurely exploration. Cultural and historical places of interest include Flying Fox Sanctuary, Bird Park, Captain Cook's Monument and Mapu'a 'a Vaea Blowholes. More packages and accommodation options are available on request. The outer islands of Vava'u and Ha'apai offer you the opportunity to truly experience the remoteness, beauty and culture of Tonga. Life operates at a slower pace so do not be suprised if some things take a little time. Pack your sense of adventure and you will be sure to enjoy all the experiences of these truly fascinating islands. 6 Day Discover Tongatapu Tongatupu is the main island of the Kingdom of Tonga and the location of its capital, Nuku'alofa. North of the island are many small isolated islands and cora reefs which extend up to seven kilometres from Tongatapu's shores. The almost completely closed Fanga'uta and Fanga Kakau Lagoons are on important breeding ground for birds and fish and were declared a natural reserve in 1974 by the government. Highlights (included): • Relaxation on Ha'atafu and Kanok- uplu beaches. • Snorkel gear and hammocks during your stay. Day 1: Arrive at Heilala Holiday Lodge Day 2-5: Heilala Holiday Lodge at leisure Day 6: Depart Heilala Holiday Lodge Humpback Whale | Izanbar/Istock Vava'u: Vava'u is the most popular and second largest island group with 50 islands closely nestled together, offering a picturesque vista of lush green hills and clear blue waters. Neiafu, the capital of Vava'u, is located on the edge of Port Refuge Harbour. This quaint little town where time has almost stood still has little shops to discover, great restaurants with harbour views, first-class fishing and sailing, not to forget magnificent whale watching. The diving in Vava'u is also excellent, as the waters are crystal clear, with visibility averaging 30 metres. Accommodation is of a good standard with something to suit most budgets and tastes. Heilala Holiday lodge: A moderate/basic property in the village of Kanokupolu on the main island of Tongatapu. Located on the stunning sandy beaches of Ha'atafu and Kanokupolu with the most picturesque sunsets, the best surfing on the main island, great snorkeling and a beautiful sandy beach that stretches over a kilometre long. From here you can spot Tongas' famous humpback whales in season. Package includes: 5 nights of hotel accommodation, arrival transfer with meet and greet, daily island style breakfast, communal guest kitchen, internet access, guest services counter, hammocks, snorkel gear. Pricing from. $549 Pricing is per person, double occupancy More packages and accommodation options are available on request. Vava’u Tonga | Suzanne Michael Huss/Istock Ha'apai: the Ha'apai island group consists of 60 islands, most of which are low-laying atolls. Ha'apai is definitely off the beaten track and a great place to escape all the stresses of the 21st century! The region is extremely traditional and has not really been touched by tourism, so this is a great place if you are looking for a quiet, cultural, "back to basics" experience. As well as offering solitude, Ha'apai is a water lover's paradise. Accommodation is limited, so sit back, relax and enjoy "island life". Like other South Pacific nations, Tonga has been blessed with warm waters and abundant marine life; it is a great place to learn to dive, try kayaking, or do some whale watching. TONGA Deposit/final payment policies: A $500 deposit per person is required at time of booking to hold your customized South Pacific land tour. Final payment is required at 60 days prior to departure. If a reservation is made within 60 days of departure, full payment is required at time of booking. Some trips will require a larger deposit. Please note that air, rail and tour components have different deposit and final payment deadlines, which are dictated by the suppliers. These will be advised to you by your travel consultant at the time of booking. Airline regulations require the full name, date of birth and gender for all passengers as it appears on the passport. Travellers must provide a copy of each passenger's passport photo page. Please note name changes are not allowed on tickets and mispelling the travellers names on the ticket will result in loss of that air ticket. Airline reservations cannot be confirmed until Anderson Vacations has received full pagment before the due date set by the airline. Seperate airline and tour change fees are payable by the traveller depending on fare type purchased. These airline and tour change fees will be payable by the traveller. Changes to reservations: If you wish to change your reservation after confirmation has been processed and deposit applied, we will do our utmost to satisfy your request. A service charge of $100.00 per change will be applied to cover extra administrative and communication costs. Upgrades will be charged at the rate of the upgrade. Separate supplier change fees may apply depending on the arrangements booked. Any supplier change fees will be passed on to the client. Cancellations, refunds and transfers: Should you need to cancel your trip, you (or your authorized travel agent) must notify us in writing by letter, e-mail, or by fax immediately. Deposits are non-refundable, though if you cancel more than 60 days prior to tour departure date, the deposit paid is transferable to any other tour taken within 12 months of the original tour start date, minus a $100 per person transfer fee. Less than 60 days prior to departure, all monies paid are 100% non-refundable, non-transferable. Name changes are not permitted. Insurable risks may be covered under trip cancellation insurance policies, if purchased. We are not able to grant partial refunds for any unused trip arrangements – voluntarily missed meals, sightseeing, transport, etc – after the trip has commenced, or any refunds to trip members who do not complete any portion of the itinerary for whatever reason. All air tickets are non-refundable and valid only for the flight(s) indicated. We may cancel departures if forced to do so by circumstances such as war, civil or political unrest or what is commonly referred to as force majeure. In these instances we will refund all passengers in full if cancellation takes place more than 60 days prior to tour start date. If cancellation occurs within the 60 day period, we will offer to postpone your trip to another similar departure within 12 months of the original tour start date; or, if circumstances do not permit, an alternative will be offered at that time. We will not be responsible for costs associated with re-issuance or extension of visas, airline change fees, or for any compensation. We strongly recommend that all travellers purchase trip cancellation insurance, either through Anderson Vacations or elsewhere, as this may provide coverage under such circumstances. If we cancel your tour due to insufficient enrolment, we will endeavour to find an alternative tour for you. If this is not acceptable, all monies paid will be refunded in full and will constitute full settlement. We will not be responsible for any expenses incurred, such as visas, independently purchased airfare, or any other compensation. Notice of cancellation due to insufficient enrolment in any program will be given approximately 60 days prior to departure. More packages and accommodation options are available on request. 100 ANDERSON VACATIONS 11 Airlines: The airlines do not by virtue of their endorsement of this brochure, represent themselves as contracting with a purchaser of a holiday from Anderson Vacations, or having any legal relationship with such a purchaser. The Airlines concerned are not to be held responsible for any act, omission, or event during the tiem passengers are on board their planes or conveyance. The passage contract in use by airlines concerned, when issued, shall constitute the sole contract between the airlinesand the purchaserof these tours and/ or the passenger. Visas/Passports: Holding valid travel documents is the responsibility of the traveller. A passport valid for six months beyond date of travel is required for entry into some countries in the South Pacific. Travellers must have an E.T.A. (Electronic Travel Authority) for visiting Australia for uo to 3 months, and a visa if staying longer. Please discuss this with your travel agent or one of our specialists at the time of booking. Andesron Vacations is pleased to offer complimentary ETA services for clients booking Australia tours. Documentation: Travel vouchers, tickets, departure details and supplier addresses will be provided as part of our final tour documentation. All documentation is sent electronically. These are tickets and as good as cash. Lost vouchers and airline tickets may need to be re-issued and will require a $50.00 processing fee to resend. Is there a charge for small groups (under ten participants)? We pride ourselves on providing “a small shared group experience.” In the event that we have fewer than ten participants on a tour we will offer a “small-group surcharge” to ensure that the tour runs as scheduled. This fee, which is 15% or less of the “land” portion of the tour, will be offered to you as an option to continue with the trip. This fee will cover the costs associated with handling a smaller group. Responsibilities: Anderson Vacations acts only as an agent for the owners and contractors providing transportation, accommodation or other services and is not responsible or liable for any loss, damage or injury, delay or accident due to an act of default of any company engaged in providing service included in these packages. The right is reserved to decline or accept any person requesting a travel package or to refuse to retain a member of a group or individual travel program. Scheduled changes may occur. Anderson Vacations management reserves the right to make any adjustments in plans which may be necessitated due to situations not under our control. Force majeure: Anderson Vacations is not responsible for any additional costs, claims, losses, damages, expenses, delays or loss of enjoyment of any nature or kind whatsoever resulting from any events caused by circumstances not under our or our suppliers’ reasonable control. This includes but is not limited to weather, strikes, cancelled or delayed transportation, labour disputes, riots, blockades, wars, terrorist attacks, earthquakes or restraints imposed by government authorities. Images: All images are from Tourism New Zealand, Tourism Australia and South Pacific Islands tourist boards and destination marketing organizations, every attempt to credit the official photographers and location has been made. Please note: Some suppliers’ cancellation policies can vary, including cruiselines and rail products for example. You will be responsible for all additional cancellation fees imposed by such suppliers over and above the Anderson Vacations cancellation fees. These cancellation fees are required to offset booking, communication, and administrative charges which have already been incurred by us, suppliers and your travel agent. Cancellation fees imposed by suppliers and travel agents are beyond our control and you should check with your travel agent regarding what cancellation fees may be applicable. Regrettably cancellation charges cannot be waived. There will be no exceptions. No refunds on unused services after departure from the original city. Cancellation insurance is recommended on all packages to avoid penalties. Travel Insurance: Anderson Vacations STRONGLY RECOMMENDS adequate travel insurance to all persons travelling to all destinations. Travel insurance can be purchased to cover penalties in the event a customer needs to cancel or change their travel plans due to unforeseen circumstances. Travel insurance can also provide medical and emergency assistance protection during travel, as well as loss and delay coverage. Visit your travel agent, travel Tongatapu wholesaler or call one of our insurance specialists for more details. If a traveller does not carry travel insurance, all hospital and medical expenses are the client/traveller’s responsibilities. No refunds for unused travel arrangements will be provided in the case of medical emergency. www.andersonvacations.ca The Redwoods, Rotorua | Graeme Murray 101