Austin Travis County Integral Care Annual Report Fiscal Year 2015 | Page 4

MESSAGE FROM
THE CEO
Healthcare is changing rapidly. To best serve the nearly 30,000
people we care for every year, Integral Care conducts regular selfassessments, makes improvements and sustains critical partnerships
within our community. As we reassess, we look closely at our internal
and external efforts that directly impact and support the individuals
we serve who are living with intellectual and developmental
disabilities, substance use disorder and mental illness.

a

As managed care expands, we continue to provide excellent

year of strengthening our

conducted an organizational assessment in collaboration with

Fiscal

year

2015

was

infrastructure and building
stronger relationships within
our community to improve
overall health. Integral Care
continually looks for internal

the Meadows Mental Health Policy Institute in order to remain an
effective mental health authority and healthcare provider. Based on
their recommendations, we realigned our organizational structure,
aligned financing for improved risk-management and enhanced the
firewall between our role as a provider and our responsibility to
build and maintain the local provider network.
In addition to this assessment, Integral Care also received our

and external opportunities

comprehensive Joint Commission reaccreditation, a process

to provide better care for the

organizations through an intensive review of practices and facilities

designed to improve the quality of healthcare. Reaccreditation puts

people of Austin and Travis

and requires them to meet a multitude of quality and safety

County. We will continue to

ensures that we are meeting and maintaining vigorous quality

bring

innovative

practices

to our community and look
forward to working together
to move toward our vision of
Healthy Living for Everyone.
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care while adapting and maintaining sustainability. Integral Care

standards. Being a Joint Commission-accredited health organization
standards, benefitting everyone we serve.
Quality is just one component to improving health. We regularly
reassess to ensure we are updating care models and training to
support recovery and resiliency. We know that culture, family, faith,
history and someone’s personal journey impact health. To ensure
the delivery of culturally competent care, Integral Care works closely
with our staff to maintain awareness of unique issues related