ARRC Journal 2019 | Page 63

READY FOR TODAY – EVOLVING FOR TOMORROW to achieve any of the three defence engagement objectives in order to enhance presence as a permanent headquarters and as a JTF in the near future. The ARRC attracts ‘A List’ visitors and it is a fact that the reputation of the headquarters is strong. In June 2018, 17 UK-based defence attachés (DAs) visited the ARRC, representing some of its 23 participating nations (PNs). The visit was an opportunity to advertise to NATO DAs the role, function and professionalism of the ARRC, encourage PN’s to send quality personnel to the ARRC and encourage those NATO countries that are not represented in ARRC to consider joining. This kind of activity satisfies the key audience of NATO Allies and partners. The role of the JVB through the applicable front office staff is to help provide continuity of message in order to develop capacity and interoperability. It is therefore the responsibility of the JVB to ensure that key messages taken from each event is evaluated and fed back to the STRATCOM cell, with the assistance of the Public Affairs Office, in order to emphasise the message about current and future commitments, force development, training and manning. In this case it was an opportunity to advertise posts from to PNs and fill them with quality personnel from NATO members. The same month the JVB facilitated a visit by a number of OF-5 students enrolled at the Ukrainian Defence University. The visit was part of a wider command course programme to the UK to educate and reinforce Western governance structures and organisations at the strategic level, whilst exposing students to broader defence issues such as politics, economics and industry. This was in line with the Ukraine’s’ Strategic Defence and Security Review equivalent The Strategic Defence Bulletin. The brief given to them was, naturally, ARRC- specific and covered: advertise we are carrying out this kind of activity teaches us a great deal about the perception from audiences and actors. We need to listen and act on feedback to maximise efforts and minimise risk where the incorrect message is reaching external audiences, which could have been the case with the Ukrainians. This was a vital piece of work and a prime example of why it is necessary to share information across the headquarters and act upon it. Perhaps this process is in need of development. • The ARRC concept Ideal visit • Interoperability by way of working with other countries • Training and deployment • The ARRC’s staff branches The brief included a discussion whereby the students were encouraged to ask questions and share personal experiences. The questions were both interesting and revealing. They were interested in what NATO would do – or would be able to do – in the event of escalating hostilities with our common adversary. Several comments about the ARRC and the difference between what they had initially thought about the ARRC were recorded. It was interesting to note their thoughts and impressions of the ARRC. This is where a seat on STRATCOM’s Information Activities Working Group (IAWG) is important for the JVB. Gathering external feedback and exploiting the opportunity to Taking our potential transition to a JTF headquarters into consideration, KLE is a targeting activity. Rather like a meeting, a visit needs a purpose. Both the ARRC and the visitor must achieve an objective from the visit. Afterwards, a follow-up is required and this is where an improvement must be sought in our internal processes as previously identified. We need to provide answers and feedback on the requirement for the visit and record whether a service can be provided; can the visit result in providing a solution to a problem where something we require can be achieved? This is where the STRATCOM cell has a useful strategy when measuring effect for visits, during both internal and external interaction with ARRC staff and senior officers. Figure 1 below depicts how each visit can filter into the system and help convey the message or product: ALLIED RAPID REACTION CORPS 63