FY2018 Arlington Fire Department Annual Report FY 2018 | Page 26

T
he mission of the 9-1-1 Communications Division is to help save lives and protect
property by delivering professional, effective, and compassionate service to the public.
The Dispatch Center serves as the entry point for all calls for emergency services — including
Fire, Police, and ambulance — and is a vital component of the City’s emergency response
system. As a Commission on Accreditation for Law Enforcement Agencies (CALEA) accredited
agency, we are committed to implementing industry best practices by being policy-driven
while treating Arlington citizens and visitors with dignity and respect.
- Rhonda Shipp, Communications Administrator
9-1-1 COMMUNICATIONS
DIVISION
ADMINISTRATOR
Support
Staff
Communications
Manager
(Police)
Communications
Manager
(Calltake)
Communications
Supervisors
(6) Communications
Supervisors
(3)
Telecommunicators
(36) CAD
Administrator
Application
Specialists
(2)
Telecomunicators
(40)
25
Communications
Manager
(Fire)
Communications
Supervisors
(3)
Telecommunicators
(12)
Service Unit
Assistants (2)
Training
Assistant
EMS/QI (4)