Arizona Contractor & Community Fall 2015 V4 I3 | Page 68

1990 - Arnold Machinery Company - 25 Years of Silver Service® in Arizona - 2015 The Silver Service® Company Celebrates its Silver Anniversary in Arizona: Arnold Machinery company T he “Copper State” of Arizona first experienced “Silver Service®” 25 years ago. It was the start of a beautiful relationship between a fastgrowing Sunbelt state and the dynamic Arnold Machinery Company that is famous for its integrity, discipline, empathy, and customer service. The Arnold Machinery Company entered the Arizona market when it purchased Western Machinery of Phoenix in 1989. A quarter century later, the company has branches in Flagstaff (since 2000), and Tucson (since 2007). How did Arnold come to enter the Arizona market? “At an equipment distributor’s convention, I had the opportunity to meet with the president of Western Machinery,” Arnold Machinery Company’s Chairman of the Board Al Richer recalls. “We chatted, he was interested in selling and I was interested in buying.” The deal was closed six months later on June 20, 1989. Arnold Machinery further solidified its presence in the state by later purchasing Arizona Forklifts, a Hyster distributor, in 1992. But what has Arnold Machinery’s “Silver Service®” meant for Arizona customers the past 25 years? “This phrase is a commitment that means every associate is responsible to make the customer happy and take care of them right then and there,” Richer declares. “They are not only empowered, they are obligated to do so. At Arnold Machinery Company, we believe in carrying our “Silver Service®” attitude and commitment into everything we do. That commitment is directed solely to how well we serve you – our customer.” Richer started the “Silver Service®” policy to emphasize Arnold Machinery’s commitment to their customers at a meeting in 1986. “Silver Service®” works for you, our customers, because you are not alone in this,” Richer says. “Our ‘Silver Service®‘ is a complete safety net, it takes the worry out of owning equipment,” President and CEO Kayden Bell adds. “