Arizona Contractor & Community Fall 2015 V4 I3 | Page 68
1990 - Arnold Machinery Company - 25 Years of Silver Service® in Arizona - 2015
The Silver Service® Company Celebrates its
Silver Anniversary in Arizona:
Arnold Machinery company
T
he “Copper State” of Arizona first
experienced “Silver Service®” 25
years ago. It was the start of a
beautiful relationship between a fastgrowing Sunbelt state and the dynamic
Arnold Machinery Company that is
famous for its integrity,
discipline, empathy, and
customer service.
The Arnold
Machinery Company
entered the Arizona
market when it
purchased Western
Machinery of Phoenix in 1989. A quarter
century later, the company has branches
in Flagstaff (since 2000), and Tucson
(since 2007). How did Arnold come to
enter the Arizona market?
“At an equipment distributor’s
convention, I had the opportunity to
meet with the president of Western
Machinery,” Arnold Machinery
Company’s Chairman of the Board Al
Richer recalls. “We chatted, he was
interested in selling and I was interested
in buying.” The deal was closed six
months later on June 20, 1989. Arnold
Machinery further solidified its presence
in the state by later purchasing Arizona
Forklifts, a Hyster distributor, in 1992.
But what has Arnold Machinery’s
“Silver Service®” meant for Arizona
customers the past 25 years?
“This phrase is a commitment that
means every associate is responsible to
make the customer happy and take care
of them right then and there,” Richer
declares. “They are not only empowered,
they are obligated to do so. At Arnold
Machinery Company, we believe in
carrying our “Silver Service®” attitude
and commitment into everything we do.
That commitment is directed solely to
how well we serve you – our customer.”
Richer started the “Silver Service®”
policy to emphasize Arnold Machinery’s
commitment to their customers at a
meeting in 1986. “Silver Service®” works
for you, our customers, because you are
not alone in this,” Richer says.
“Our ‘Silver Service®‘ is a complete
safety net, it takes the worry out of
owning equipment,” President and CEO
Kayden Bell adds. “