BREAKOUT SESSIONS
BREAKOUT SESSION SPEAKERS
This year’s agenda includes 20 breakout sessions for attendees to choose from. Here is a list of
the breakout sessions and presenters categorized by tracks. Tracks denote the general topic area
for each session. Attendees are not required to follow any single track and can move between
tracks to choose the ideal combination of sessions to suit their needs.
BUILDING KM PROGRAMS AND TOOLKITS
Results and Success Stories of Knowledge Management at ECOPETROL
• Oscar Guerra | Chief of Strategic Unit, Innovation and Knowledge Management | ECOPETROL S.A.
Taking Flight: Evolution of Knowledge Systems at Bristow Group
• Adil Ahmed | Director, Information Architecture and Knowledge Systems | Bristow Group Inc.
• Jeremy Ferguson | Business Analyst, Knowledge Systems | Bristow Group Inc.
Lessons from the Trenches: Building a KM Program from the Ground Up
• Beth Houlis | Manager, Knowledge Management, Information Technology | Liberty Mutual Insurance
• Mary Ellen Sullivan | Manager, Knowledge Management, Commercial Insurance Underwriting | Liberty
Mutual Insurance
Designing and Implementing Knowledge Management for Boeing Flight Test
• Jyoti Patel | Knowledge Management Strategist | Boeing
KM in Merck Manufacturing: Enabling World-Class Supply
• Joe Morrissey | Senior Vice President | Merck & Co. Inc.
• Marty Lipa | Executive Director, Knowledge Management | Merck & Co. Inc.
MANAGING AND DELIVERING CONTENT
How “Upskilling” Employees and Customers via Enterprise Search Drives the Bottom Line
• Diane Berry | Senior Vice President of Market Strategy | Coveo
Taking KM Mobile
• Daniel Flynn | Principal Consultant | Nalco, an Ecolab Company
Sensing Developments and Seizing Opportunities: Harnessing the Power of Semantic
• Krishna Kishore | U.S. Leader, Industry Knowledge Services | Deloitte Services LP
• John Callahan | Chief Knowledge Officer | Deloitte Services LP
Enabling Capture and Transfer Through Video on Demand and Ask an Expert Programs
• Terry Bourgeois | Global Engineering KM and Training Program Manager | Praxair Inc.
How NextEra Energy’s Operational Model System Improved Content Management
• Cynthia Barlow | General Manager, Strategic Planning and Quality | FPL Group Inc. (part of NextEra Energy)
• Kelly Schoonover | Senior PGD Engineer | FPL Group Inc.
• Adriana Falcon | Production Assurance Leader | FPL Group Inc.
FOSTERING COMMUNITIES AND SOCIAL COLLABORATION
The Tech Zone Phenomenon: Revolutionizing KM for Enterprise Customer Support
• David Hanes | Technical Leader, Services | Cisco Systems Inc.
• Jenn Camia Grant | Program Manager | Cisco Systems Inc.
Intersection of Content Delivery, Expertise Location, and Social Collaboration
• Lauren Trees | KM Research Program Manager | APQC
Connecting People and Knowledge – A Two-Pronged Approach
• Rich Burdes | Enterprise Content and Knowledge Manager | MWH Global Inc.
Embrace and Cultivate Diversity for Empowered Communities
• Juli Hennings | Manager, Knowledge Sharing | ConocoPhillips
• Brian Sanders | Network Specialist | ConocoPhillips
• Suzan Pickels | Supervisor, Collaboration Services | ConocoPhillips
Role of Knowledge Management in Improving an Organization’s Performance
• Hariprasad Reddy Kondamadugula | Head - Knowledge Management | Wipro Limited
TRANSFERRING KNOWLEDGE AND EXPERTISE
Using SME Network Maps to Identify and Share At-Risk Knowledge
• Gary Landrum | Technical Knowledge Manager | AECOM (Formerly URS Corporation)
Developing Experts via Internal and External Knowledge Collaboration Programs
• Silky Wong | Design Engineer - Civil/Structural/Architectural/HVAC | Fluor Corporation
I Don’t Know How I Know, I Just Know: Developing and Sharing Deep Expertise
• Susan Rosenbaum | Director, Knowledge Management | Schlumberger
• Richard McDermott | President | McDermott Consulting
Improving Customer Project Margin Through Knowledge Transfer
• Beatrice Le Moi