Apartment Trends Magazine September 2017

OCTOBER 2017 FRIDAY, OCTOBER 6 | 9-4PM Keys to Supplier Success Presented by: Susan Lind, Apartment Flags by Susan $49 EARLY BIRD | $59 MEMBER | $79 NON-MEMBER The Supplier Success course is designed to offer an overview of the apartment industry and recommends ways that suppliers can maximize partnerships with apartment owners, apartment manage- ment companies, and apartment association members. THURSDAY, OCTOBER 12 | 9-12 Dealing with Difficult People Presented by: Susan Lind, Apartment Flags by Susan $49 EARLY BIRD | $59 MEMBER | $79 NON-MEMBER It is hard to maintain your calm and not take it personally when your customer is being difficult or rude, yet that is what is necessary for business. This class will show you ways to communicate more effectively with the unhappy customer and find a positive solution. TOPICS INCLUDE: » » Understanding the difference between difficult vs. upset people. TOPICS INCLUDE: » » What makes a person difficult. » » Understanding the apartment industry and the various types of multifamily housing; » » The skills to master managing difficult people. » » The three stages of conflict and how to manage the customer. » » Recognizing measurements of a property’s success; » » Quick tips on how to handle common hassles. » » Communicate using industry terms and acronyms; » » 10 active listening tips. » » Identifying financial decision-makers; » » How to avoid escalation » » Reviewing timing, resources, and daily operations of onsite team; » » Getting the most from your Apartment Association membership; » » Making the best of all relationship building opportunities (networking) National Speaker! Sue Weston » » including with other classroom participants TUESDAY, OCTOBER 10 | 9-4PM Business Writing that Works! Presented by: Ruth Smith, Applied Desktop Services $179 MEMBER | $249 NON-MEMBER We all know what good writing is. It’s the novel we can’t put down, the poem we never forgot, and the speech that changes the way we look at the world. Good writing is the memo that gets action and the letter that says what a phone call can’t. In business writing, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged. However, with practice, you can feel more confident about your own writing. This one-day workshop will give participants the tools to become better writers. TOPICS INCLUDE: » » The value of good written communication. » » How to write and proofread your work so it is clear, concise, complete, and correct. » » How to apply these skills in real world situations. » » Understanding the proper format for memos, letters, and e-mails.. TUESDAY, OCTOBER 17 | 9:00-4:00 PM Train the Trainer: Lead a Rewarding Class Presented by: Susan Weston, The Susan Weston Company $299 MEMBER | $399 NON-MEMBER Have you ever thought about becoming an instructor? Are you looking to get more involved with the AAMD? If so, join Senior NAAEI Faculty member, Susan Weston, and learn and fine tune the basics of training skills. TOPICS INCLUDE: » » Your Role as an Instructor of Adults » » Be Interesting! » » Build a Solid Presentation » » Prepare to Present » » Stand and Deliver » » Movement and Animation Movement and Animation » » Pace » » PowerPoint www.aamdhq.org SEPTEMBER 2017 • TRENDS | 13

Apartment Trends Magazine September 2017 | Page 15