Apartment Trends Magazine September 2016 | Page 13

OCTOBER 2016
WEDNESDAY, OCTOBER 5 | 9-12

Customer Service Essentials

Presented By: Corey B. Jones, Brignac Consulting, LLC.
EARLY BIRD: $49 | REGULAR: $59 | NON-MEMBER: $79
All business is people business. And no matter what business we're in,
people help determine our professional success and effectiveness. In the
multifamily rental housing industry, everything from occupancy rates to NOI
is connected to how well we manage relationships with the people we
encounter, both internally, and externally. Providing exceptional customer
service can be the difference between an excellent apartment community
or organization, and one that is just average. This training is great for new
hires, and forthose who want to build more skills in delivering good, quality
customer service.

TOPICS INCLUDE:
»» The Do's & Don'ts of excellent customer service.

WEDNESDAY, OCTOBER 26 | 9-12

Legal Handbook Updates

Presented by: Drew Hamrick, Tschetter Hamrick Sulzer

»» Strategies for using good customer service to attract new clients, and
keep the one'syou have.

$49 MEMBER EARLY BIRD | $59 MEMBER | $79 NON-MEMBER

»» Tools for using Active Listening and Strategic Communication Techniques to determine clients' needs and increase customer satisfaction.

The Legal Handbook Seminar brings a seasoned veteran or a newcomer to
the industry up-to-speed on specific and common legal issues pertinent to
property ownership and management. Attorney Drew Hamrick authored
the 260+ page Handbook and in this seminar reviews and updates
attendees on the regulations in the 37 sections covering all the major legal
topics relating to rental housing in Colorado.

TUESDAY, OCTOBER 18 | 9-4

Intermediate Microsoft Excel

*Legal Handbook Voucher Accepted

$179 EARLY BIRD (THROUGH 10/07/