NOVEMBER 2017
WEDNESDAY, NOVEMBER 8 | 9-12
Beyond the Lipstick: No Property Detail is Too Small
Presenter Panel:
Christie Forrester, Holland Residential
Carole Rosas & Jim Walters, BluSky Restoration
$49 MEMBER | $39 GROUP OF 3+ | $79 NON-MEMBER
Go beyond interior preventative maintenance and learn what to look for
when you’re walking the property, giving a tour or communicating with
residents. Learn to identify sources of potentially expensive repairs and
uncover hidden problems before disaster strikes while protecting the curb
appeal and lease ability of your community.
TOPICS INCLUDE:
» » What are the vital details on a property?
» » Who should look for what? Manager, Leasing and Maintenance
» » Expanding your mind: what detail are you missing?
» » Property is easy, people are difficult. Effectively communicating with
your residents.
» » Band Aids are only a temporary cover up
THURSDAY, NOVEMBER 9 | 9-12
Fair Housing for Multifamily Professionals
$49 MEMBER | $39 GROUP OF 3+ | $79 NON-MEMBER
Make sure your community is in compliance with Fair Housing Regulations
and Guidelines. This class gives management and leasing professionals
detailed information on regulations and instructs managers and leasing
professionals in handling difficult Fair Housing situations.
TOPICS INCLUDE:
» » Who is considered disabled or otherwise protected under Fair Housing
Regulations.
TUESDAY, NOVEMBER 28 | 9-12
Generating Traffic and Building a Reputation for Your
Community
Presented by Lisa Odle, Griffis Blessing
$49 MEMBER | $79 NON-MEMBER
Want to add to your value as a top performing Leasing Consultant? How
about more leases, increasing your closing ratio and earning more
bonuses? This course will teach you how to implement and activate a
successful and fun outreach marketing program at your community.
DECEMBER 2017
TUESDAY, DECEMBER 5 | 9-4
Microsoft Excel Essentials
Presented by Ruth Smith, Applied Desktop Services
$149 MEMBER | $119 GROUP OF 5+ | $249 NON-MEMBER
Designed for beginners and advanced users alike. Students learn how to
easily work with data and use Excel's hidden features. You will learn about
spreadsheet design, manipulating data, and about how to utilize the
world's most popular business tool.
UPON SUCCESSFUL COMPLETION OF THIS COURSE, STUDENTS WILL BE ABLE TO:
» » use advanced formulas.
» » organize worksheet and table data using various techniques.
» » create and modify charts.
» » analyze data using PivotTables, Slicers, and PivotCharts.
» » insert and modify graphic objects in a worksheet.
» » customize and enhance workbooks and the Microsoft Office Excel
environment.
DECEMBER 13 & DECEMBER 14 | 8:30-5:00 |
Certified Pool Operator
» » How to analyze risk in dealing with day-to-day resident issues that may
affect a resident’s Fair Housing rights. Presented by Craig Swegle, The Pool Doctor
» » The difference between reasonable accommodations & modifications. $275 MEMBER | $225 GROUP OF 5+ | $450 NON-MEMBER
» » How to properly handle resident requests. Keeping your pool, sauna or spa in top working condition ensures the
longevity of your asset and the safety of your residents. By attending this
course and becoming a Certified Pool Operator® (CPO) the persons
responsible for maintaining your pool, sauna or spa will have a better
understanding of the laws and basic upkeep techniques of pool and spa
operations.
» » HUD/DOJ Guidelines, and what happens if your resident files a
complaint.
FRIDAY, NOVEMBER 17 | 9-5
Certified Apartment Portfolio Supervisor (CAPS) Begins!
$1,299 MEMBER | $1,599 NON-MEMBER
Take the next step in your professional
development and become a certified success
by earning your Certified Apartment Portfolio
Supervisor (CAPS) designation. CAPS is an
in-depth review of property management principles and techniques as
used by the professional supervisor and will help you make the connection
between knowledge and on-the-job-performance.
www.aamdhq.org
The CPO certification course requires participation in the two-day
certification program taught by a certified CPO instructor and will provide
individuals with the basic knowledge, techniques, and skills of pool and spa
operations and maintenance. The CPO certification program requires a
passing score in the open book written examination. The CPO certification
is valid for five years.
TOPICS INCLUDE:
Pool & Spa // Chemistry // Testing // Maintenance // Equipment //
Government Regulations
OCTOBER 2017 • TRENDS | 17