ANNETTE RUFFIN Regional Community Director BLDG Management
ERICA SANCHEZ
Business Development Analyst US Residential
WHO ' S WHO 2017
20 +
YEARS WORKED IN THE INDUSTRY
1,876 40 $ 265M
UNITS I OVERSEE
EMPLOYEES I OVERSEE
VALUE OF PORTFOLIO I OVERSEE
TV SHOW OR MOVIE DESCRIBES WORK / LIFE BALANCE : Undercover Boss- It ’ s all about what can I do to make my life and other peoples life better by mentoring for success , building relationships and supporting work / life balance . COFFEE OR COCKTAIL : Green Tea / Wild Turkey and Ginger Ale . FAVORITE NEW DENVER RESTAURANT : Syrup by City Park has the best brunch I ever tasted . NEXT BIG THING IN APARTMENT LIVING ? On-site retail at communities , convenience is key . Bar and grills , coffee shops , beauty salons , liquor stores , etc . WHY APARTMENTS ? To see the new construction on how the industry is building apartments now verses years ago . To be actually be a part of renovations and new amenity ideas is amazing . WRITE A FORTUNE COOKIE FORTUNE : “ Your new home is at a BLDG community .” SUPER HERO POWER : Mind Control- Every resident that walks in the door would never be irate . They will always be happy and in their mind our communities would be perfect even if they had work orders , pest control issues , floods , mold , etc .… They would always be pleasant , patient and understanding when I use my Mind Control Powers ! NEW TECHNOLOGY TO MAKE JOB EASIER : Google and smart phone pics and videos . Good-bye on-site camera . NEW TECHNOLOGY FOR BETTER RESIDENT RETENTION : Internet reviews and responses help retain residents . Software e-blast and e-mail correspondence . MOST SIGNIFICANT TECHNOLOGICAL ADVANCEMENT IN THE INDUSTRY : Resident portal , Key Track systems , market survey tools . YOUR FIRST APARTMENT : Class C property built in 1970 . Gold and avocado appliances with shag carpet . The kitchen was like a drive through . NEW WAYS TO LOOK FOR NEW TALENT : By shopping communities in the industry , job fairs are coming back . KEEPS YOU UP AT NIGHT : My Hubby ’ s snoring and budgets . YOUR PARTY TRICK : Card trick that turns into a drinking game . STORE IN MALL TO FIND NEW TALENT : Chick-fil-A , great customer service . ERA OF LIFE TO RE-LIVE : In my Hot Wheels race track , Easy Bake , Snoopy Snow Cone and Atari years …. We had the best games and we played outside .
11
YEARS WORKED IN THE INDUSTRY
TV SHOW OR MOVIE DESCRIBES WORK / LIFE BALANCE : Modern Family . COFFEE OR COCKTAIL : Martini with blue cheese olives . FAVORITE NEW DENVER RESTAURANT : Grind Kitchen and Watering Hole in Cherry Creek . FAVORITE NON-RESTAURANT DENVER SPOT : Highlands Ranch Farmers Market . NEXT BIG THING IN APARTMENT LIVING ? The adaptive reuse and the
important benefits from this including economic value , reduced construction time , and creating positive images for impoverished communities . WHY APARTMENTS ? It ’ s ever-changing , the people , the technology , the residents and the buildings . WRITE A FORTUNE COOKIE FORTUNE : “ Nothing is perfect .” SUPER HERO POWER : Being left-handed . NEW TECHNOLOGY TO MAKE JOB EASIER : InfoTycoon . NEW TECHNOLOGY FOR BETTER RESIDENT RETENTION : Smart home technology . MOST SIGNIFICANT TECHNOLOGICAL ADVANCEMENT IN THE INDUSTRY : Yardi . YOUR FIRST APARTMENT : 2 bedroom , 2 bath , less than 900 sq . ft . Stark white walls , white appliances , carpet everywhere . It didn ’ t smell good . NEW WAYS TO LOOK FOR NEW TALENT : If we want to change the way we operate we have to change who we hire . We are used to hiring entry level employees who then move up the ranks ( as most of us have ). We want to change that by hiring innovative , forward thinkers who are empowered and drive a hospitality mentality . KEEPS YOU UP AT NIGHT : The sounds of crickets , haha ! There is so much work to be done in our growth period and I want to make sure I am getting my part right . YOUR PARTY TRICK : Both thumbs are double jointed . STORE IN MALL TO FIND NEW TALENT : Apple . ERA OF LIFE TO RE-LIVE : 27 . I was managing our owner ’ s largest asset in Albuquerque , NM ( 504 units and a team of 13 ) during the housing collapse . I was able to put together the best team who not only met our goals but exceeded every goal we put in front of them . In 3 months , the property was 98 % occupied and exceeding NOI .
WHO ' S WHO 2017
IF YOU COULD LIVE AT ANY COMMUNITY IN DENVER YOU DIDN ' T MANAGE - RENT FREE -
WHERE WOULD IT BE ?
Carriage Place
Frederick
Platform at Union Station
1000 Spper
The Pearl Cadence at Union Station
Gables Cherry Creek
Aroma
Verve
Steele Creek
The Confluence
Canyons at Saddle Rock
Country Club Towers
Dove Valley
Turntable Studios
The Jewell
Kent Place
Four Seasons Downtown
1600 Glenarm
www . aamdhq . org NOV / DEC 2016 • TRENDS | 37