Apartment Trends Magazine May 2016 | Page 28

SESSIONS 45 MINUTE 8:30 - 9:15 AM SESSIONS Documenting Resident Violations Reverse Mentorship Heather Staggs, Star Momentum Brooke Chestnut Obtain the proper methods of documenting resident files for any type of resident violation including hoarding, harassment, unauthorized occupants and more. We will discuss the different infractions, types of documentation needed, and proper language to use when documenting your resident files. LEASING LEADERSHIP Necessities For an Efficient Maintenance Shop Hiring & Retaining Millennials Bill Bryant, Echelon Property Group Bryan McHugh, HD Supply Brooke Chestnut MANAGEMENT HUMAN RESOURCES Shop organization is an important aspect of running an efficient community. Organization can contribute to cost savings, time savings, resident satisfaction, resident retention and employee satisfaction. There are many reasons to organize and no good reasons not to. Learn how to get started on the process. Maintenance Etiquette when Dealing with Residents John Bissell, Pinnacle Real Estate Often times the maintenance staff has to deal with upset residents. Though sometimes they have a right to be upset, it’s important that the maintenance staff maintain professionalism no matter what. Come to this session and learn how to tactifully handle these situations. MAINTENANCE LEASING MANAGEMENT MAINTENANCE The Basics of NOI Matri Johnson, TransUnion Everyone on your team makes an impact to the success of your community as it related to financial performance, and every dollar earned and spent counts when it comes to NOI – the Net Operating Income. Top iPad/iPhone Productivity Apps MANAGEMENT MAINTENANCE LEASING HUMAN RESOURCES Russ Webb, Atlanta Apartment Association There are over 250,000 apps classified as “productivity apps’…how do you know which ones to use?!! Learn how to best utilize your calendar for time management, take notes like you never have before, and discover creative apps to make your smart phone or tablet a tool that you can’t do without! TECHNOLOGY MARKETING MANAGEMENT 8:30 - 10:00 AM MINUTE SESSIONS Learn what “dual mentorship” is, how it will affect your team, and examples of successful companies who use it. MANAGEMENT LEGAL LEASING Discover the skills that will make a millennial a good candidate for your positions, and how to properly prepare them for leadership. 30 9:30 - 10:00 AM Think Like an Owner DJ Longo, Terra Firma Designed for community managers, DJ Longo will share his insights based on his 25+ years of consistent quality in property management and ownership. 90 MINUTE MARKETING MANAGEMENT LEADERSHIP LEASING SESSIONS Unleashing Your Creativity for Business Success Emilie Downs, Imago Visual Creativity builds confidence and makes you better at what you do. Rediscover your creative genius through hands-on exercises that will bring your own creativity to life, help you overcome fear, and become successful in your business. MARKETING MAINTENANCE LEADERSHIP LEASING Reputation Management and Social Media Branding 9:30 - 11:00 AM 90 MINUTE SESSIONS Security Deposits: What You’re Doing Wrong Mark Tschetter, Tschetter Hamrick Sulzer In this session, Attorney Mark Tschetter will address the common mistakes that Property Managers make when collecting and managing security deposits, show how these issues affect your bottom line, and provide easily implementable solutions to these problems. MANAGEMENT LEGAL HUMAN RESOURCES Scott Mumbauer & Ly