MISS MANAGEMENT
carol levey | levey enterprises
Tips for building a portfolio from the ground up
I have recently been hired by a start-up Property Management
Company that is going to go from 0 to 2,500 apartment homes in
the next 3 months. My task is to efficiently transfer this portfolio
and bring these communities into a normal operating region.
Obviously, this was presented to me as a unique career opportunity.
I’m excited and prepared. However, any help you could provide is
appreciated.
A
I’m pleased for you. This is definitely a challenge that will test
your leadership and management skill set. Let’s break it down.
Your ability to plan needs a complete inventory of resources
and challenges. This means that each community has a
thorough review of the financials, a detailed property walk and
conversations with key people. From these inputs you will get a sense
of the resources and challenges you can count on for an initial 90-day
plan. Now organize the initial 90 days with an experiential checklist that
you can utilize for orientation, communicating expectations, and
evaluating results.
Since I don’t know the people or resources available to you I can’t
predict how much hiring will be needed but I can predict that well
designed job descriptions and performance standards for all your key
employees at each community level is an important initial priority.
These documents will give structure to your expectations. If you
utilize these consistently in your initial conversations with existing staff
at each community you can discover the culture that is in place and how
to respond to people and circumstances. In your hiring interviews you
can design and ask experience based questions that reveal your needs
as well as the skills and attitudes of each candidate. Your orientation
and ongoing coaching communication will be direct and your intentions
will be transparent. Quality verbal and written communication gets you
a quick start to realistic goals and objectives for the initial 90-day program
and becomes the basis for goal selection and performance review for
each 90 days thereafter. You need to build a defined reputation for your
region to insure your leadership is followed. Hope this helps and enjoy
this unique opportunity to excel.
52 Ways to Create a Customer Centric Business
March 18, 2015 | 11:15am
Renaissance Hotel Denver
Register Online at www.aamdhq.org
Don Gallegos
Customer Service Expert
POWER PARTNER
Customer service expert Don Gallegos has 52
Rules that will help you create a company that is
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What you will discover:
»» The Customer is Not Always Right, but They
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»» Don’t Make You Problems, The Customers
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12 | TRENDS • MARCH 2015
www.aamdhq.org