Granting
Employees
the Midas Touch
What Drives Employee Satisfaction,
Engagement, Retention and Performance
BY DOUG MILLER, SATISFACTS
I
f employees aren’t happy, research shows customers won’t be either.
However finding and keeping good talent is becoming increasingly
difficult. While a company’s first instinct may be to throw money at
the issue, it’s amazing what one can learn when one simply asks the
right questions. The findings from Satisfacts’ first multifamily employee
satisfaction index along with research from outside multifamily helps to
identify the best practices for engaging employees and boosting performance,
which will then, almost magically, grant your team the ability to create
happy and dedicated residents, and turn their communities into gold!
EMPLOYEE ENGAGEMENT
Employee satisfaction is usually not about compensation or benefits. It’s
about engagement. An “engaged employee” is someone who is fully absorbed
by and enthusiastic about their work, and therefore takes positive action to
further the organization’s reputation and interests. In an article entitled “The
Ten C’s of Employee Engagement,” the Ivey Business Journal shared what
they believe creates engagement.
• Connect: Leaders must show that they value employees.
• Career: Leaders should provide challenging and meaningful work
with opportunities for career advancement.
• Clarity: Leaders must communicate a clear vision.
• C
onvey: Leaders clarify their expectations about employees and
provide feedback on their functioning in the organization.
20 | TRENDS •AUGUST 2015
• C
ongratulate: Exceptional leaders give recognition, and they do so a
lot; they coach and convey.
• C
ontribute: People want to know that their input matters and that they
are contributing to the organization’s success in a meaningful way.
• C
ontrol: Employees value control over the flow and pace of their jobs
and leaders can create opportunities for employees to exercise this control.
• C
ollaborate: Studies show that, when employees work in teams and
have the trust and cooperation of their team memb \