SESSIONS
45
10:15 - 11:00 AM
MINUTE
SESSIONS
30
11:15 - 11:45 AM
MINUTE
SESSIONS
Becoming a Continuous Feedback Company
Back to the Basics: Leasing Follow up Techniques
Brooke Chestnut
Marci French, R Investments
Learn what “continuous feedback” really means, why millennial team
members love it, and why it’s important in your day to day operations.
MARKETING LEADERSHIP HUMAN RESOURCES
As the market is shifting and potential residents are getting more options,
leases aren’t coming as easily. As you work with prospective residents,
there’s a sales process to follow. In this session you will learn basic follow
up techniques that are proven to work.
MANAGEMENT LEASING
How to Communicate Professionally Face to Face
Ben Nollola, CWS Apartments
Communication is the #1 way to provide exceptional customer service. In
this maintenance-focused seminar, you’ll learn the five-step process of the
proper way to communicate with and how to deal with difficult residents.
MAINTENANCE LEADERSHIP
Market Outreach: Proven Ideas & Strategies
Amy Kosnikowski Dilsio, Sprout Marketing
Russ Webb, Atlanta Apartment Association
Technology tools are great, when they work. With so many gadgets and
gizmos out there, how do you know which ones make life easier and which
ones complicate your life? This session will give you innovative takeaways
to put into action as soon as you return to your office. This fast moving,
laugh-filled session will show you cool tech tools that you never knew existed.
TECHNOLOGY MARKETING MANAGEMENT LEASING HUMAN RESOURCES
Need inspiration to jumpstart your outreach efforts and generate qualified
traffic? In this session, you will learn the secrets to get the phone ringing
and create a steady flow of quality leads to your community. You will gain
fun and easy outreach ideas to attract referrals and uncover the secrets
behind a successful outreach visit.
TECHNOLOGY MARKETING MANAGEMENT LEASING
10:15 - 11:45 AM
Tech Tips to Make Your Life Better.. and More Fun
90
MINUTE
SESSIONS
Taking Care of Business and Not Working Overtime
John Ricco
Do you find yourself dragging at the end of the day without much to show
for it? With hectic work schedules that require flexibility and the ability to
shift gears at a moment’s notice, how do you accomplish everything that
comes across your desk? The simple answer is that you can’t. Learn
time-tested techniques that will help you become more focused and on
track to get the right work done.
MANAGEMENT LEADERSHIP
Underdog Strategies: Winning in a Competitive Market
Reggie Rivers, Former Denver Bronco
In the NFL, football players, coaches and teams have to find a way to win.
They are going to face teams who are employing some hot new strategy
and players who have hot new talents. Learn the secret that allows certain
players, coaches teams to be successful year after year, and how to apply
it to your community and company.
Don’t Act Your Age! How Established Communities
Can Succeed in a Lease Up Market
Amy Kosnikowski Dilisio