SESSIONS
45
8:30 - 9:15 AM
MINUTE
SESSIONS
30
9:30 - 10:00 AM
MINUTE
SESSIONS
Documenting Resident Violations
Reverse Mentorship
Heather Staggs, Star Momentum
Brooke Chestnut
Obtain the proper methods of documenting resident files for any type of
resident violation including hoarding, harassment, unauthorized occupants
and more. We will discuss the different infractions, types of documentation
needed, and proper language to use when documenting your resident files.
MANAGEMENT LEGAL LEASING
Learn what “dual mentorship” is, how it will affect your team, and examples
of successful companies who use it.
LEASING LEADERSHIP
Necessities For an Efficient Maintenance Shop
Ed Schell, HD Supply
Hiring & Retaining Millennials
Brooke Chestnut
Discover the skills that will make a millennial a good candidate for your
positions, and how to properly prepare them for leadership.
MANAGEMENT HUMAN RESOURCES
Maintenance Etiquette when Dealing with Residents
John Bissell, Pinnacle Real Estate
Often times the maintenance staff has to deal with upset residents. Though
sometimes they have a right to be upset, it’s important that the maintenance
staff maintain professionalism no matter what. Come to this session and
learn how to tactifully handle these situations.
Shop organization is an important aspect of running an efficient community.
Organization can contribute to cost savings, time savings, resident
satisfaction, resident retention and employee satisfaction. There are
many reasons to organize and no good reasons not to. Learn how to get
started on the process.
MANAGEMENT MAINTENANCE
The Basics of NOI
Matri Johnson, TransUnion
Everyone on your team makes an impact to the success of your community
as it related to financial performance, and every dollar earned and spent
counts when it comes to NOI – the Net Operating Income.
MAINTENANCE LEASING
Top iPad/iPhone Productivity Apps
MANAGEMENT MAINTENANCE LEASING HUMAN RESOURCES
Think Like an Owner
Russ Webb, Atlanta Apartment Association
There are over 250,000 apps classified as “productivity apps’…how do you
know which ones to use?!! Learn how to best utilize your calendar for time
management, take notes like you never have before, and discover creative
apps to make your smart phone or tablet a tool that you can’t do without!
DJ Longo, Terra Firma
Designed for community managers, DJ Longo will share his insights based on
his 25+ years of consistent quality in property management and ownership.
MARKETING MANAGEMENT LEADERSHIP LEASING
TECHNOLOGY MARKETING MANAGEMENT
90
MINUTE
8:30 - 10:00 AM
SESSIONS
Unleashing Your Creativity for Business Success
Emilie Downs, Imago Visual
Creativity builds confidence and makes you better at what you do.
Rediscover your creative genius through hands-on exercises that will
bring your own creativity to life, help you overcome fear, and become
successful in your business.
MARKETING MAINTENANCE LEADERSHIP LEASING
Reputation Management
and Social Media Branding
90
9:30 - 11:00 AM
MINUTE
SESSIONS
Security Deposits: What You’re Doing Wrong
Mark Tschetter, Tschetter Hamrick Sulzer
In this session, Attorney Mark Tschetter will address the common
mistakes that Property Managers make when collecting and managing
security deposits, show how these issues affect your bottom line, and
provide easily implementable solutions to these problems.
MANAGEMENT LEGAL HUMAN RESOURCES
Scott Mumbauer & Lynda Owen, RentPath
Social media and your online reputation are becoming
continually more important. Learn about the evolving
nature of reviews and its impact on consumers, how
human psychology can often work against some strategies and a good methodology for crafting
great responses to postitive and negative reviews.
TECHNOLOGY MARKETING MANAGEMENT LEASING
18 | TRENDS • APRIL 2016
www.aamdhq.org