Wednesday, May 13, 2015 | Denver Mart
BRIDGING THE GAP
Carol Levey, Levey Enterprises
The apartment industry is experiencing tremendous growth nationally and this means local change. However, one
constant remains: excellent customer care must be delivered by a cohesive team, a team that is comprised of Management, Leasing Professionals and Maintenance staff. How do we create an onsite team that is customer led? Learn
how to bridge the gap between management and maintenance at your community to build a cohesive unit and
deliver incredible results!
BEFORE YOU HIT SUBMIT: COMMUNICATING IN AN ONLINE WORLD
Rommel Anacan, The Relationship Difference
Did you know that 90% of customers use online media to make purchasing decisions? Or that a vast majority of Millennials and Generation X-ers trust information gathered on social media and review sites more than they do information gathered on a company’s website or through their marketing efforts? Come learn the “new normal” of life in a
social media-driven world, how it affects you and how it can help (and hurt) you!
SESSION C | 11:15am-12:15pm
DIFFICULT DECISIONS: EMPLOYEE PERFORMANCE MANAGEMENT
Laura Trued, Alliance Residential
Managing your team’s performance is a big part of your job as manager. It’s important to be consistent in your practices with all of your employees. This session will focus on how to be proactive about performance management; a
simple format for delivering feedback; how to effectively have difficult employee discussions and common mistakes
with performance management.
RESULTS ORIENTED OUTREACH
Lisa Trosien, The Apartment Expert
Outreach marketing is much more than simply visiting companies and dropping off information. Sophisticated marketers devise a plan that focuses on available inventory, creates interest and builds loyalty. Learn the simple strategy that
will take you to guaranteed success with your residents, employers, neighborhood merchants and even your competitors.
MASTERING THE ZONE
Dean Savoca, Savoca Performance Group
In this interactive, time-tested program, you’ll identify what you do on your good days, so you can duplicate that
behavior on your not-so-good days. You’ll increase your awareness of when you’re most successful, making it easier
to access your performance zone. You’ll see that you can be more effective and productive in all aspects of your life.
AFFORDABLE HOUSING SESSION
Instructor TBA